Additional Information
Related documents
Supportworks ESP - An integrated
support platform for the enterprise
Brochure (pdf)
Facilities Management Service Desk
Providing good quality service to employees is just as important as providing service to external customers. Efficient handling of Facilities related requests can improve utilisation of assets as well as maintain facilities resources in the manner expected by the organisation.
Facilities Management with Supportworks helps to keep track of every interaction and service request, providing visibility of asset and space management, so that service requests can be responded to in a timely manner.
Solution Features
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Fully-Automate request
management, prioritization, ownership and audit trail for use in
conjunction with FM requests.
Enable employees to help
themselves with SelfService. From logging a request via the
Intranet to checking a resource availability, SelfService provides
the employee with instant answers, quickly and efficiently.
Improve employee satisfaction
through personal service and making their personal benefits more
visible.
Analyse trends and patterns for
facilities & resource usage to optimise efficiency .
Integrate with PDAs and other
handheld devices to co-ordinate field response.
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