Flexible ITIL Incident Management
Support Requests can be submitted by customers by telephone, email, or via the Web to ensure that support can be accessed whenever and wherever it is needed.
Service Desk staff are afforded the same degree of flexibility, with interface options of a richly featured Windows or Web-based client, ensuring that support staff can always be connected, regardless of their location.
Supportworks ITSM's modern Microsoft Office 'look and feel' promotes instant familiarity, and service desk staff are assisted in resolving incidents through direct access to the KnowledgeBase and other common support applications from within a single interface.
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