Supportworks Essentials, IT Helpdesk
Product sheet (pdf)
Essentials Demo: Service Desk & Incident
Product Demo (swf)
Essentials Demo: Supportworks
Product Demo (swf)
Supportworks ITSM - Comprehensive
IT Service Management
Supportworks ITSM Foundations -
Butler Ovum Technology Audit
Product Review (pdf)
IT Helpdesk Software for Smaller Organisations
Supportworks Essentials IT support software is ideal for the smaller help desk where speed of deployment, ease of use, low cost of ownership and rapid user adoption are paramount. Supportworks Essentials offers a low cost of ownership yet comprehensive service desk with an award-winning pedigree, available via standard licence or subscription pricing.
The Essentials IT help desk shares the same technology as Hornbill's award-winning Supportworks Enterprise solutions. Essentials delivers a highly configurable out of the box helpdesk solution with enterprise level performance and the confidence that a full upgrade path is available when your organisation needs it.
Helpdesk software: screenshots
Supportworks Essentials is a mature, comprehensive windows-based support desk application offering a high-value feature set as standard.
Provides speed of deployment, ease of use, low cost of ownership and rapid user adoption therefore lowering the cost of your IT Support Service.
Enterprise level performance in an out of the box solution.
Web SelfService for customers.
Intuitive look and feel requiring minimal training before a technician is familiar with the system and productive.
Full upgrade path to all Hornbill solutions when your business needs it.
Fast to Deploy, Easy to Configure
Supportworks Essentials helpdesk software provides the optimum combination of call management automation, functionality and flexibility, delivering a comprehensive help desk solution that satisfies many IT Helpdesk requirements right out of the box.
Streamline and automate your customer service requests.
Improve customer satisfaction.
Increase the productivity of your IT support staff.
Lower the cost of your IT support service.
Reduce technician training time with a familiar look and feel.
Future-proof path to Enterprise Service Management solutions.
Supportworks Essentials is built on the same Supportworks ESP platform as the more comprehensive, fully ITIL compatible IT Service Management solution, Supportworks ITSM. Supportworks ITSM Foundations is available for those wanting best practice ITIL functionality without the complexity of a full-scale service management implementation. Organisations that have an IT Helpdesk requirement today can be confident of investing in a solution that can grow as business needs change.