Managing Insurance Claims with Supportworks

Over the past few years there has been a steady rise in the number of insurance claims made. Managing each claim based on its own merits is vital to ensure that claims are handled quickly and efficiently. The procedures that must be followed when handing a claim are generally strict, so workflow automation is vital to ensure that the claim is processed correctly.

Developing a solution from scratch to support this specific requirement is expensive and complex. Supportworks ESP provides a platform that is designed to automate workflow around enquiry systems, so is and ideal low-cost and easy to implement a solution.

How can Hornbill help you?

Supportworks ESP already provides the key elements needed to handle claims effectively, so there is no need to develop a bespoke system from scratch. Comprehensive Service Level Management will ensure that each and every claim is handled within the timescales specified by the insurer or the insurance policy itself. Unique non-polling architecture within Supportworks ESP enables both remote and home working over VPN connections enabling part-time, specialist claims handlers and international workers to work as if they were office based. Risk Methodology can be easily mapped into the workflow rules of Supportworks ESP to ensure that each claim follows a pre-defined process. The ability to attach Documents and Photographs to each claim record is vital to ensure that all information is captured and made available to anyone working on the claim. A SelfService facility is available to allow claimants to check the status of their claims on-line.

Below is a screen-shot gallery showing an example configuration