Solutions focused on your business

Hornbill understands the need for organisations to adopt a standard solution that also needs to address specific business and organisational issues. A near perfect solution can be missed because the language used to describe the solution, or the context in which the solution is presented fails to relate to specific industry issues. This can make it difficult to see how a particular solution may help you. In some cases this is simply a matter of terminology, more often though, it is more complex than simple terminology changes and needs adherence to a process standard, corporate or government directives or other specialised industry practices.

Hornbill has helped many organisations by providing them with a solution that addresses industry specific issues along side standard service management requirements. Hornbill's solution delivery pre and post sales teams are organised into a number of industry specialised teams ensuring that we you have access to the specialist knowledge and experience needed to help you understand our solutions in the context of your own industry sector. Below are some of the standard industry focused solutions that Hornbill can provide.

Supportworks FOI solutions based on our Citizen Response solution but are specifically designed to help government organisations track and manage requests for information from members of the public in accordance with the Freedom of Information Act 2000.

Supportworks NPfIT solutions help NHS organisations automate ITIL processes and enable participation in the National Programme for IT. Designed to intergate with your LSP, participation in the program is quick and easy.

Supportworks Claims Management is a solution designed specifically for helping organisations process volumes of insurance claims and ensuring adherence to the process and standards demanded by insurance underwriters.

Supportworks Employee, Customer and Business support solutions specifically designed for use by organisations that provide outsourced managed services on behalf to other organisations. These solutions are able to address a range of multi-client and business process outsourcing requirements.