Support desk software to fit your business
Hornbill has helped many organisations by providing them with a solution that addresses industry specific issues along side standard service management requirements. Hornbill's solution delivery pre and post sales teams are organized into a number of industry specialized teams ensuring that we you have access to the specialist knowledge and experience needed to help you understand our solutions in the context of your own industry sector. Below are some of the standard industry focused solutions that Hornbill can provide.
| Local & Central Government |
Supportworks can meet Local and Central Government requirements for Freedom Of Information requests, standard IT Helpdesk or ITIL-compatible IT Service Management as well as shared services across organisations or functional departments. |  |
| Healthcare NPFIT |
Supportworks NPfIT solutions help NHS organisations automate ITIL processes and enable participation in the National Programme for IT. Designed to integrate with your LSP, participation in the program is quick and easy. |  |
| Insurance | Supportworks can help insurance organisations to control IT support costs and improve customer satisfaction claims levels. |  |
| Outsourced Service Providers |
Supportworks Employee, Customer and Business support solutions specifically designed for use by organisations that provide outsourced managed services on behalf to other organisations. These solutions are able to address a range of multi-client and business process outsourcing requirements. |  |
| Retail | Supportworks service desk and helpdesk solutions for Retail provide support for IT, customer service, complaints, distribution, e-commerce and facilities management. |  |
