Standardising Service Provision Through the Service Catalog

Although the Service Catalog existed as a by product of the Service Level Management process in ITIL V2, its importance is brought to the fore in ITIL V3.

Supportworks ITSM Service Catalog software has multiple views that support its use by different stakeholders:

• IT Staff can view the technical services catalog to understand the IT components that make up a business service.
• Business customers (executives that pay for services) can view service level options and tailor each service to the specific needs of employees within their business unit.
• End users can view the services that they subscribe to and the additional services they have been authorised to request.