Monitor essential services with availability management software

For effective management of the enterprise, IT services need to be monitored. Supportworks ITSM provides Availability Monitors, which may be defined against Service components within the CMDB.

If an incident or problem is logged, indicating that a Service or some of its components are not available, the Availability Monitor will immediately flag this service and notify Service Management staff that there is a problem. Service Availability is made visible to all relevant analysts, and downtime may be measured.

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