IT Support & Help Desk Software

Supportworks IT Helpdesk software automates many aspects of call and trouble ticket management, increasing efficiency, and allowing the help desk to focus on support & problem resolution.

IT help desk software - images

Supportworks IT Helpdesk is easy to deploy--in days, not weeks--and is built on the same Supportworks ESP platform as our fully ITIL-compatible IT Service Desk software. SMEs requiring an IT Help Desk may be suited to our SME support software, Supportworks Essentials. Users of all Supportworks solutions can remain confident of investing in a solution that can grow as business needs change.

Solution Features

Fully-automated call management, prioritization, ownership and audit trail. Fully-customisable IT Asset management. Web SelfService for customers. Fully-automated email integration with shared mailbox support. Resource scheduling and calendaring are standard. KnowledgeBase for common problems and solutions. Guided decision-tree operator scripts. Full rights management to control the access and use of the solution by technicians and customers. Comprehensive, wizard-driven business reporting environment with graphics and real-time report options. Fast and easy to install, configure and deploy. Fully-customisable table schema and user interface.

Fast to Deploy, Easy to Configure

Supportworks IT Helpdesk software provides the optimum combination of call management automation, functionality and flexibility, delivering a comprehensive help desk solution that satisfies most IT Helpdesk requirements right out of the box. Built on Supportworks ESP (Enterprise Support Platform), Supportworks IT Helpdesk allows the customer to pick and choose the elements of the solution required to meet precise needs.

Unlike other IT support software, Supportworks IT Helpdesk is non-prescriptive and can be configured to meet additional business processes not strictly defined within a conventional IT Helpdesk environment, thus providing ultimate flexibility. Hornbill's pre-packed application templates provide a starting point that significantly reduces configuration effort.

Business Benefits

Streamline and automate your customer service requests. Improve customer satisfaction. Increase the productivity of your IT support staff. Lower the cost of your IT support service. Reduce technician training time with a familiar look and feel. Easily integrate, out of the box, with many common Network and Desktop management solutions.