FM and Estate Help Desk.

Providing good quality service to employees is just as important as providing service to external customers. Efficient handling of Facilities related requests can improve utilisation of assets as well as maintain facilities resources in the manner expected by the organisation.

Facilities Management with Supportworks helps to keep track of every interaction and service request, providing visibility of asset and space management, so that service requests can be responded to in a timely manner.

Business Benefits

Fully-Automate request management, prioritisation, ownership and audit trail for use in conjunction with FM requests. Enable employees to help themselves with SelfService. From logging a request via the Intranet to checking a resource availability, SelfService provides the employee with instant answers, quickly and efficiently. Improve employee satisfaction through personal service and making their personal benefits more visible. Analyse trends and patterns for facilities & resource usage to optimise efficiency . Integrate with PDAs and other handheld devices to co-ordinate field response.