IT Support Desk Software for Smaller Organisations

Supportworks Essentials is a professional product aimed at the help desk where speed of deployment, ease of use, low cost of ownership and rapid user adoption are paramount. Deploying a helpdesk for IT, customer service or any other function can be a complex and costly exercise and sometimes this approach is not viable. Supportworks Essentials offers a low cost of ownership yet comprehensive service desk with an award-winning pedigree.

Essentials shares the same technology as Hornbill’s award-winning Supportworks Enterprise solutions. The core application of Essentials is identical to Supportworks Enterprise Support Platform (ESP), with some discrete limitations applied to some of the functionality that would typically only be required by larger organisations. These limitations are designed to ensure that the application can be installed and supported with minimal overhead. Essentials still delivers a highly configurable out of the box helpdesk solution with enterprise level performance and the confidence that a full upgrade path to our Supportworks ESP is available when your organisation needs it.

Helpdesk call management: images

The solution is easy to deploy--in days, not weeks--and is affordable for organisations that need a quick start in service management. Supportworks Essentials is built on the same Supportworks ESP platform as our more comprehensive, fully-ITIL-compatible IT Service Management solution. Organisations that have an IT Helpdesk requirement today can be confident of investing in a solution that can grow as business needs change.

Solution Features

Provides speed of deployment, ease of use, low cost of ownership and rapid user adoption therefore lowering the cost of your IT Support Service. Enterprise level performance in an out of the box solution. Web SelfService for customers. Intuitive look and feel requiring minimal training before a technician is familiar with the system and productive. Provides a foundation for ITIL. Full upgrade path to all Hornbill solutions when your business needs it.

Fast to Deploy, Easy to Configure

Supportworks Essentials helpdesk software provides the optimum combination of call management automation, functionality and flexibility, delivering a comprehensive help desk solution that satisfies many IT Helpdesk requirements right out of the box.

Business Benefits

Streamline and automate your customer service requests. Improve customer satisfaction. Increase the productivity of your IT support staff. Lower the cost of your IT support service. Reduce technician training time with a familiar look and feel. Future-proof path to Enterprise Service Management solutions.