Product excellence through quality management

Organisations that manufacture and produce products will invariably discover defects after a product has been released. It is generally accepted that not all problems are foreseeable and therefore a reasonable number of post-release problems are expected and may be acceptable. However, the cost of rectifying a problem post-release is high, so it is vital that your organisation operates a well managed quality program. Failure to do so will invariably cost significantly more than it would have to manage product quality in the first place.

Whether you produce software products or cars, the application of quality management within your product development lifecycle is vital to the continued acceptance and development of your products.

Business Challenges

Track and monitor every product defect against each release ensuring that each defect is not forgotten and is managed from start to finish. Identify common recurring problem areas to drive the development of product changes or tools for customer support. Interface with customer support and development systems. Manage the entire quality lifecycle with confidence.

Hornbill's Solution

Supportworks Quality Management is designed to support the automation of a quality management lifecycle. Organisations often make the mistake of simply logging tickets on their helpdesk or customer support system to track defects. This approach rarely works because product developers need different information to the support team. Supportworks Quality Management is designed to work along side a support system but provide QA and development teams with just the information they need to work on resolving the defects. Resolved defects can automatically update customer support tickets and notify support teams.