Professional Services
Hornbill employs a team of consultants and managers who have many years' combined experience of delivering successful service management solutions. This team utilizes Hornbill's own iGuide implementation model to ensure best practices are followed:
| Discover | Gather/confirm business and technical requirements |
| Define | Describe the solution and approach to meet requirements |
| Design | Specify the technical elements of solution |
| Develop | Create new adaptations for solution |
| Deliver | Install, configure and test base solution |
| Deploy | Commission final solution to go-live |
| Direct | Manage the Hornbill solution delivery |
"Out-of-the box" implementations
Supportworks can be implemented quickly, to provide benefit
within days.
Typical tasks for "out-of-the box" implementation include:
- Installation of Supportworks software
- Integration of customer data and e-mail systems
- Minor configuration changes.
Customized implementations
Supportworks can also be adapted for more complex
implementations, such as ITIL customizations or non-IT service
management solutions.
Typical tasks for customized implementations include:
- Database schema modifications
- Creating or modifying forms
- Creating additional (form, data and workflow) functionality
- Automated integration to other business applications.
