Supportworks for Trainers

Who should attend?

The workshop is suited to those intending to train others within the organisation in the use of Supportworks. Delegates must have previously attended the appropriate Supportworks for Analysts course. Previous IT training experience is beneficial but not essential.

What is it about?

This is an instructor led workshop providing delegates with the knowledge and skills to define a training programme and associated content to meet the training objectives of their organisation in implementing Supportworks (ITSM).

What are the delivery options?

This 2 day workshop is delivered on site for up to 8 delegates.

What will I get out of it?

• An awareness of call related administration settings
• The ability to conduct a training needs analysis (TNA) and define a training programme
• A trainer's toolkit of document and presentation templates for content creation
• Presentation skills for trainers
• Practical experience of classroom delivery

Course overview

• Preparing to train others - a team approach.
• Conducting a TNA for Supportworks.
• Defining a training programme for your organisation.
• Creating lesson plans and identifying content.
• So you think you know Supportworks?
• Essential presentation and training skills.
• Training in practice.
• Debrief
• Q & A