Who should attend?
The course is suited to application developers or Supportworks Administrators with a development or infrastructure background needing to use the Hornbill Visual Process Management Editor (VPME). Delegates must have previously attended the Supportworks for Administrators course and the relevant application administration course e.g Supportworks ITSM for Administrators. Attendance on the Supportworks Customization course may be beneficial but is not essential.
What is it about?
This is an instructor led course providing delegates with the knowledge and practical experience to define, adapt and automate business processes within applications on the Supportworks ESP platform. It forms part of a technical development programme for Supportworks Application Developers.
What are the delivery options?
This course is regularly delivered as a 1 day public event using Hornbill's dedicated training facility in Ruislip.
What will I get out of it?
- Understanding of VPME capabilities
- Knowledge of VPME functions
- Practical experience of creating event based processes
Course overview
- VPME basics - architecture and key functions.
- Demonstration of functionality
- Creating processes around call actions
- Creating processes around database actions
- Working with email and email templates
- Debugging process
| Course Duration: | 1 Day - Instructor led |
| Course Code: | T-CVP-1 |
