Who should attend?
This course is suited to those new to Supportworks, or administrators already familiar with a previous version of Supportworks. It would also be of benefit to the Service Desk Manager and application developers who require more in depth knowledge than is provided in the Supportworks for Analyst courses. This course is a mandatory requirement for anyone designated as a Support Contact. Other attendees can include Managers, Team Leaders and Application Administrators.
What is it about?
This is a hands-on instructor-led course, introducing delegates to the customization options available using Supportworks.
What are the delivery options?
This course is regularly delivered as a 1-day public event using Hornbill's dedicated training facility in Ruislip.
What will I get out of it?
- Skills to configure and maintain Supportworks for both analysts and customers
- Knowledge of application configuration options
- Ability to make minor changes to standard forms
Course overview
- Elements of the Data Dictionary
- Configuring views
- An introduction to the Forms Designer
- Configuring Action Items
- An introduction to Global Parameters
- Configuring Email Management Options
| Course Duration: | 1 Day - Instructor led |
| Course Code: | T-CCA-1 |
