Supportworks VPME II

Who should attend?

The course is suited to application developers or Supportworks Administrators with a development or infrastructure background needing to use the Hornbill Visual Process Management Editor (VPME). Delegates must have previously attended the Supportworks VPME I course. Attendance on the Supportworks Customization course may be beneficial but is not essential.

What is it about?

This is an instructor led course providing delegates with the knowledge and practical experience to define, adapt and automate business processes within applications on the Supportworks ESP platform. It forms part of a technical development programme for Supportworks Application Developers.

What are the delivery options?

This course is regularly delivered as a 2 day public event using Hornbill's dedicated training facility in Ruislip.

What will I get out of it?

• Enhanced Knowledge of VPME Nodes and Functions
• Practical experience of creating real world event based processes
• Workshop Session enabling you to prove your skills attained during the training
• The ability to modify and enhance Auto Responder functionality

Course overview

• Producing VPME Scripts for the Auto Responder.
• Enhancing SLA Escalations using VPME.
• Utilising Web Resources within VPME Scripts.
• Triggering VPME Process from Supportworks forms.
• Triggering VPME Process from Third Party Applications.
• Automating Workflow Process.
• Using Scheduled VPME Processes.
• Enhance Reporting using VPME.
• Trainer Led Workshop Session.
• Debugging process