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Business Process Workflow

Trouble Ticket Management

Communications Management

Service Level Management

Resource Management

Knowledge Management

Integration Connectors

System Integration

Management Reporting

Platform Architecture

Assetworks Discovery

Single Console Interface

Network Device Discovery

Application Service Discovery

Desktop Remote Control

Management Reporting

System Integration

Management Reporting

Additional Information

Management Reporting and Monitoring

Supportworks ESP includes a comprehensive range of features and tools for providing real-time and regular management reporting capability. Simple ad-hoc reports can be created using the report wizard. Reports are available in data and graphical format and can be scheduled to run periodically, with automated distribution to management or customers via email, FTP or the web.

Read about Hornbill's IT Help Desk & Support software and ITIL-compatible IT Service Management solution.

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Supportworks ITSM - IT Service Management with the Human Touch