One of the primary functions of Supportworks ESP is the generation, management and tracking of requests. These requests may be generated manually, or automatically from any number of sources including the web, email, WAP, SMS, or by enterprise applications or system management solutions. Full tracking, monitoring, audit trail, ownership and security of tickets are managed automatically by the Supportworks ESP platform, providing comprehensive free-text searching and rapid call or ticket retrieval capability.

It is easy to configure a number of forms to create new requests, each form can be different to support the specific business requirement. The form can contain different fields, input validation, look and feel and workflow all running on the same underlying database enabling the creation of a multi-functional service management environment for the enterprise.

The gallery below shows a variety of different forms in use by our customers demonstrating the versatility of the ESP platform.