Hornbill Supportworks: ITIL Help Desk Software and Service Management Software Solutions

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Business Process Workflow

Call/Ticket Management

Communications Management

Service Level Management

Resource Management

Knowledge Management

Integration Connectors

System Integration

Management Reporting

Platform Architecture

Assetworks Discovery

Single Console Interface

Network Device Discovery

Application Service Discovery

Desktop Remote Control

Management Reporting

System Integration

Assetworks Discovery

Additional Information

Application Service Discovery

Although network services are not strictly assets, Application Service Discovery will collect data that exposes useful information about the applications that are available on the network. For example, a single physical server could have a web server, a mail server and a database server. Using Application Service Discovery, IT operations are provided with an application-centric view of the infrastructure vital for performing impact analysis of changes to services or infrastructure.