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Brochure (pdf)
Supportworks ESP - An integrated support platform for the
enterprise
Product sheet
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Supportworks Integration Connectors Overview
Product sheet (pdf)Success stories
Related news
- NorMAN Out of Hours Helpline provides 24/7 IT support for 20 universities with Hornbill's Supportworks
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- Halfords Choose Hornbill's Supportworks for Integrated IT, Customer and Business Support Applications
- Midas Group's IT Department Provides Gold Service Using Hornbill Supportworks
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Product Review
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Product sheet
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White Paper
(pdf)Managing and sharing knowledge makes a big difference
Supportworks includes a fully-featured knowledgebase solution that can be used to organize and index standard Microsoft Office documents, PDF documents, FAQ's and structured knowledge documents. In addition, it is possible to automatically create structured knowledge documents when closing incident or problem tickets. Multi-level problem and solution profiling provides the ability to define solutions to known problems and issues while pre-definable operator scripts allow your experts to guide inexperienced operators through a series of questions that adapt based on the answers provided to assist with issue resolution.
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Read about Hornbill's IT Help Desk & Support software and ITIL-compatible IT Service Management solution.
