Supportworks ITHD User Introduction
Supportworks ITHD System Administration
Supportworks ITSM User Introduction
Supportworks ITSM System Administration
Introduction to Supportworks Reporting
Supportworks Customisation
Supportworks VPM
Assetworks Discovery System Administrator
Assetworks Discovery System Administrator

Overview

This is a one day instructor-led course providing students with the knowledge and experience needed to administer Assetworks Discovery 4.0.

Who should attend

This course is designed for Assetworks Administrators and is primarily aimed at network support personnel who are experienced with supporting corporate networks.

Pre-requisites:

Apart from general Windows application use, delegates attending this course should also have a solid foundation in Network Management, Networking Technologies including TCP/IP, Windows NT Domains/Active Directory and a good foundation in general SQL database technology.

Topics covered include:

  • Assetworks Architecture
  • Underlying Technologies
  • NT Domain and Workgroups
  • TCP/IP Overview
  • SNMP Overview
  • Assetworks Server
  • Assetworks Console
  • Computer Discovery
  • SNMP Device Discovery
  • The Audit Process
  • Assetworks Agents
  • Agend Deployment
  • Software Recognition
  • NSRL Database
  • Custom Recognition
  • Software Licensing
  • Custom Queries and Exporting Data
  • Reporting
  • Scheduling Reports
  • Change Tracking
  • Configuring Helpdesk Integration via LiveLink
  • Using VNC
  • Basic Trouble Shooting within Assetworks
Course Duration:1 Day - Instructor Led
Course Code:T-CAW