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Success Stories Additional Information

With thousands of users worldwide, Hornbill delivers Help Desk and Service Management solutions to almost every industry. Read Hornbill's customer success stories below to see how our customers have realised measurable business benefits, value, lowered costs, maximized operational efficiencies and improved service quality.

Finance & Business Services

Addleshaw Goddard
Burrows
Chubb Insurance
Gleeds
Halliwells
Knight Frank
Lex Leasing
Progressive

High Tech & Telecoms

Applied Card Technologies
Attenda
Basilica & Regus
FFastFill
IDBS
Olympic Games 2004 - Atos Origin
Olympic Games 2006 - Atos Origin
Qube Global Software
Shere Ticketing Systems
TFB
XKO Software

Products

Arco
Midas Construction
Schering-Plough
Sharp Electronics

Retail

Comet
Greggs
Half Price Books
Halfords
House of Fraser

Other

ASPIRE
Camelot Group
Flagship Training
Virgin Media TV

Not-for-profit

Dogs Trust
Natural History Museum
RSPB

Healthcare

Buckinghamshire Hospitals NHS Trust
Middlesbrough NHS PCT
Northumbria Healthcare NHS Trust
University Hospital of South Manchester
West Suffolk NHS

Government

CSD - BT, Suffolk County Council, Mid Suffolk District Council
London Borough of Waltham Forest
Plymouth City Council
Scottish Environment Protection Agency
Sevenoaks District Council
The National Archives
Waveney District Council

Education

Drew University
Exeter University
London Metropolitan University
London School of Economics
Northumbria University
University of Glasgow
University of Sheffield
Featured Success Story
Related Documents
  Hornbill Corporate Brochure
  Law Firm Case Study - EMA Research
  Computing June 2006 (pdf) Article detailing Sussex Police's ITIL implementation
  Sharp Q&A - Customer Management
  Accenture Q&A Customer Management
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Moorfields Eye Hospital IT service team adopts ITIL and consolidates three service desks with Hornbill's Supportworks ITSM

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AESSEAL Provides ‘Follow The Sun’ IT Support to Employees Worldwide with Hornbill's Supportworks ITSM

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Tyne and Wear Fire and Rescue Service Selects Hornbill's Supportworks to provide a One-Stop-Shop for All ICT Support

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Aldwyck Housing Group is Right at Home with Hornbill's Supportworks

Supportworks ITSM Helps Comet's IT Department Benefit From Dramatic Efficiency Gains