Hornbill and Kaplan IT Learning have joined forces to help end-users of Supportworks Service Management software become competent and confident more quickly and train staff with greater ease and efficiency. Using the Kaplan IT content authoring tool, STT Trainer, Hornbill will create documentation and engaging lessons that simulate the Supportworks software in a variety of formats to fit individual learning styles and preferences. Using STT Trainer lessons, new customers will learn how to use Hornbill products more effectively. Established users can maintain their operational skills and find new ways to expand their knowledge and improve competencies.

"A positive customer experience is paramount at Hornbill; our ethos of the 'Human Touch' transcends both our product and the way we interact with our customers," said Lynne Nash, Education Services Manager for Hornbill Systems. "We were looking for a content authoring tool to enhance our existing training experience and provide our clients with professional training materials and the flexibility to choose the training delivery method that works for them. We evaluated a number of products before deciding on Kaplan's STT Trainer and we look forward to a long and successful working relationship with them."

Brendan Scullion, Regional Sales Director of Kaplan IT Learning said: - "The partnership we have formed with Hornbill Systems is key for us in raising the awareness of STT Trainer in the support and helpdesk software management market, as well as providing the opportunity for Kaplan IT to work with Hornbill clients to find education solutions that are flexible, yet consistent across a variety of formats. Hornbill is a very well recognised and respected software company and we are delighted to be working with them."

About STT Trainer/Kaplan IT Learning

STT Trainer is Kaplan IT Learning's Enterprise Application Training software that helps organisations achieve and maintain high user competency across business applications. Hundreds of organisations worldwide use STT Trainer to rapidly generate and deploy training and support content, track training effectiveness and progress, and manage training content and training projects.

For further information, please call +44 (0)118 921 2080 or visit
www.stt-trainer.com