'Problem Resolved, Success Begins' For Hornbill Systems and Cubematch In Far East Asia

July 17th, 2003 -- Hornbill Systems Limited, an innovative provider of solutions that automate organisation's support request processes, has taken its first steps to expanding its business in the Asia Pacific rim with the appointment of Kuala Lumpur based Cubematch.

July 2003, London, England - Malaysia provides an ideal launch-pad into this region as Gerry Sweeney, Hornbill's managing director, comments. "Malaysia is posting positive quarterly growth with GDP at 4%, unemployment is still low and inward investment remains buoyant if not spectacular. Hornbill accepts economic growth is dependent upon strong government spending but these are conditions prevalent across much of Europe so we feel confident about the market and able to support Cubematch."

Cubematch, headed by Alex Ho Terry, is a dynamic and innovative company providing support services solutions to small to medium sized companies. A Hornbill Select Partner must provide sales and consultative services and be able to fully maintain customers after implementation. Cubematch was an obvious choice for Hornbill with a dedicated team of solution specialists and a track record of delivering support services systems.

Alex Ho Terry has considerable knowledge of Hornbill having been a founder member of the Company and then being instrumental to the use of the Supportworks product range within the UK's estate agency industry. "Since 1998, we have been striving to develop and implement systems that aid the smooth running of many businesses. Cubematch recognises that no two businesses have the same service management requirements. We work closely with individual clients to identify specific needs prior to providing a configured request management solution for the delivery of any support services from IT and Facilities Management to industry driven service desks". Concluded Terry.

To commence the partnership Cubematch and Hornbill are hosting a joint seminar. The seminar will provide an overview of the importance of helpdesk and customer support services to business. Attendance is free but limited and is being held at the Eastin Hotel, Kuala Lumpur on 31st July. More details can be found at www.cubematch.com.

About Hornbill

Hornbill develops and markets Supportworks: platform technology and applications for IT Service Management and business helpdesks. Supportworks' service desk software is designed for rapid deployment within any IT or business support environment, including ITIL-compatible IT Service Management (ITSM), IT Helpdesk, Customer Service & Support, Human Resources and Facilities Management with the flexibility to build additional service desks at minimal extra cost.

Customers including Atos Origin, Toyota Motorsport, Buckinghamshire Hospitals NHS Trust, Kent County Council, Greggs, London School of Economics, Natural History Museum, Knight Frank, Comet, The National Archives, and Camelot benefit from Hornbill's unique 'Human Touch' approach to Service Management.

Hornbill was founded in 1995 and has offices in London, UK and Dallas, Texas. For more information about Hornbill's solutions please visit www.hornbill.com

Public Relations Contacts

Hornbill Service Management Limited
Catherine Staite
T. +44 (0) 208 582 8229
E. catherine.staite@hornbill.com
Spark Communications
Satyen Dayal
T. +44 (0) 20 7436 0420
E. satyen@sparkcomms.co.uk