Hornbill Extends Contract with Combined Higher Education Software Team (CHEST)

December 15th, 2003 -- Hornbill Systems Limited, an innovative provider of support and service management systems, is pleased to announce it has extended its agreement with the Combined Higher Education Software Team (CHEST), one of the largest and most successful electronic data purchasing groups in the academic world.

15th December 2003 - CHEST, which negotiates for all forms of commercially available electronic resource, for both the education and research communities within the UK and Republic of Ireland, originally signed a one year contract with Hornbill in September 2002 which involved Hornbill supplying the organisation with Supportworks, an enterprise helpdesk/support application and Assetworks, an audit and inventory application.

Now, one year on and due to the success of the offers, Hornbill and CHEST have extended the agreement until the end of August 2004.

Patrick Bolger, sales director at Hornbill commented: "Hornbill has a growing presence with academic institutions, with around 20 Universities and Colleges in the UK now using Supportworks and Assetworks."

He continues: "There is a growing commercial awareness amongst academic institutions, and support is increasingly being addressed at an enterprise level. Our academic customers are some of the most active members of our User Group. These offers enable academic institutions to take advantage of the preferential pricing available through CHEST and we are pleased to extend it for another year"

About Hornbill

Hornbill develops and markets Supportworks: platform technology and applications for IT Service Management and business helpdesks. Supportworks' service desk software is designed for rapid deployment within any IT or business support environment, including ITIL-compatible IT Service Management (ITSM), IT Helpdesk, Customer Service & Support, Human Resources and Facilities Management with the flexibility to build additional service desks at minimal extra cost.

Customers including Atos Origin, Toyota Motorsport, Buckinghamshire Hospitals NHS Trust, Kent County Council, Greggs, London School of Economics, Natural History Museum, Knight Frank, Comet, The National Archives, and Camelot benefit from Hornbill's unique 'Human Touch' approach to Service Management.

Hornbill was founded in 1995 and has offices in London, UK and Dallas, Texas. For more information about Hornbill's solutions please visit www.hornbill.com

Public Relations Contacts

Hornbill Service Management Limited
Catherine Staite
T. +44 (0) 208 582 8229
E. catherine.staite@hornbill.com
Spark Communications
Satyen Dayal
T. +44 (0) 20 7436 0420
E. satyen@sparkcomms.co.uk