Hornbill, the leading enterprise service management solution provider has appointed ELMU as its Solution Partner for Belgium, Netherlands and Luxembourg (Benelux). ELMU's principal focus is the supply throughout the region of IT Service Management solutions based upon Hornbill's Supportworks software. The appointment is Hornbill's first in Europe and marks the start of its expansion programme throughout Europe, Middle East, Africa and the rest of the world.

As well as selling licences for the Supportworks software, ELMU will provide a full range of services to Hornbill customers including consultancy, implementation services, training and support. Initially, ELMU will be targeting the IT service operations of mid-market organizations in all sectors, IT service providers and those Business to Business companies with a demanding external customer focus.

Cees Mulder, Sales Manager at ELMU said, "After detailed research we identified Hornbill's Supportworks as the best product for our market. ITIL is an important aspect for IT Service Management in the Benelux region and Hornbill's 'bite-size' approach to ITIL supported by its range of products to support the ITSM journey is a good match for our requirements. As well as offering the right functionality, Supportworks has been shown to repeatedly provide value for money for the customer. As a company we find Hornbill easy to deal with and we share similar corporate aims and objectives. It was also important for us to find a partner that has a sustainable business model and is financially stable. Hornbill is an ideal partner for ELMU as we build our business across the Benelux region."

The founding directors of ELMU have many years' experience in the IT Service Management industry, an extensive knowledge of the local market requirements and have been instrumental in building successful businesses in the market for more than a decade. Graham Browne, Vice President, Channel Sales EMEA at Hornbill commented, "We are delighted to have secured ELMU as our Solution Partner for Benelux. The leadership of ELMU has demonstrated considerable commitment to Hornbill by setting up this new commercial entity and training its sales and technical personnel in line with our rigorous partner programme requirements. We are looking forward to working with ELMU to build a successful business and establish a wider customer base for Supportworks across the region."

Graham Browne added "Hornbill's future success world-wide rests upon the outcome of relationships with organisations such as ELMU, and we are dedicated to support the work of our value-add partners. This is our first partner appointment in Europe and we expect many more to follow."

NOTES TO EDITORS

About ELMU

ELMU B.V. specializes in consultancy, delivery and implementing IT service Management solutions.

ELMU is the Benelux distributor of Supportworks, the service management tool of Hornbill Service Management. With this user-friendly service management software ELMU provides organizations with the tools to optimize their ICT services and processes. ELMU always places the requirements of the customer at the center of any proposed solution. Due to its knowledge and experience within IT service management projects ELMU can quickly analyze the customers' demands and needs and translate this into a custom service management solution.

For more information, please visit: www.elmu.nl.