The integration Connector has been developed by Hornbill with the full support of Centennial Software. Glenn Stephens, Executive Vice President, Centennial Software Limited said "Creating a robust integration between Supportworks and Centennial Discovery offers customers of both solutions the opportunity to realise significant business benefits in terms of "joined up" IT operations, where audit data is used to speed up help desk performance and help deliver a better quality of service to end users."
Hornbill’s strategy for Supportworks development mandates an “Open Integration Policy” which ensures that Supportworks customers can choose best of breed systems that best suit their infrastructure. "Supportworks ESP is a flexible application platform and development environment that enables integration with any system that is built around open standards, said Gerry Sweeney, Managing Director for Hornbill Systems. "Many product alternatives to Supportworks are only designed to integrate with one or two complementary products, which may force customers to make a compromise decision when choosing a new or replacement service management solution. Hornbill has provided Supportworks solutions that integrate with most of the complementary desktop, server, mobile device, and network management systems in common use today. We have provided ad-hoc integration and data synchronisation between Supportworks and a diverse range of complementary systems for many years. The Connector to Centennial Discovery 4.5x is one of many pre-fabricated integration connectors made available
under our Open Integration Policy, which offers our customers the flexibility to choose from a range of best of breed solutions." concluded Sweeney.
About Centennial Software
With over four million licenses sold, Centennial Software is a leading supplier of network discovery solutions to global organizations. Centennial products proactively identify and monitor all hardware and software deployed throughout an organization, creating a clear and accurate
global view of corporate IT resources and usage. Information provided by Centennial solutions is crucial to supporting informed IT management decisions in business-critical areas such as licence compliance, network planning and usage tracking. Centennial also offers seamless integration with complementary business applications such as helpdesk and software distribution systems.
Headquartered in the UK with offices and resellers in all major regional markets, Centennial was founded in 1997 and secured significant investment from venture capitalists, b-business partners, in 2004. For more information, visit http://www.centennial-software.com/
