Supportworks service management solutions are built using open standards and well documented, publicly available API’s and systems. To complement this “open” approach, Hornbill will be working with other vendors and customers alike to develop a series of Integration Connectors to common, complementary systems, which will be provided as pre-fabricated, out-of-the-box integration options.

Many vendors choose to provide integration to a limited number of complementary solutions only, which ultimately limits the choice of systems that a customer may have. Gerry Sweeney, Managing Director for Hornbill Systems said, “We have been providing ad-hoc integration and data synchronisation between Supportworks and a diverse range of complementary systems such as; Network Management, Desktop Management, Asset Discovery, Accounting, Enterprise Applications and information systems, including postcode lookup/address solutions for many years. In order to give our customers the freedom to choose the solutions that best suit their needs we have formalised our open integration policy, demonstrating our commitment to a truly open integration strategy. The framework that Supportworks provides for the purpose of integration with other products allows a comprehensive level of functionality to be made available through one consistent, seamless user interface within Supportworks enabling true system integration.”

Hornbill will be announcing the availability of various Supportworks Integration Connectors during 2004/2005.