Welcoming the report, Frank McIlroy, CEO of Hornbill Service Management, said, "This recognition of our mid-market achievement underlines Hornbill's commitment to offering every customer, of whatever size and ITSM maturity, the same award-winning technology that supports global brands and government organisations around the world."

Hornbill's Supportworks ITSM Enterprise was the solution evaluated. Supportworks ITSM Enterprise service desk software is a comprehensive ITIL-compatible application with fully-integrated processes and templates that satisfy most IT service management requirements out-of-the-box. Process automation, flexibility, and ease of use ensure the shortest time to value and most rapid adoption of best practice.

Info-Tech Research Group Vendor Landscape reports recognise outstanding vendors in the technology marketplace. Assessing vendors by the strength of their offering and their strategy for the enterprise, Info-Tech Research Group Vendor Landscapes pay tribute to the contribution of exceptional vendors in a particular category.
For this study, Info-Tech Research Group evaluated nine competitors in the Service Desk market, determining that "Hornbill offers full functionality with streamlined ease-of-use", and citing technician and end-user convenience as an additional differentiator.

Hornbill was the only provider to be listed as a Champion, a category explained by Info-Tech as follows: "Champions receive high scores for most evaluation criteria and offer excellent value. They have a strong market presence and are usually the trend setters for the industry."

Supportworks was one of the only products to be rated "exemplary" on seven out of eight assessment criteria, and also the only one found to have all of six "advanced features" fully present.

Info-Tech summarises, "If ease of use is your top concern ‒ and it should be ‒ Hornbill should be at the top of your shortlist. This solution is robust and includes all of the features of the competition at a reasonable price."

More information can be found here: http://www.infotech.com/research/ss/it-vendor-landscape-mid-market-service-desk-software

NOTES TO EDITORS

About Info-Tech Research Group

With a paid membership of over 25,000 members worldwide, Info-Tech Research Group (www.infotech.com) is the global leader in providing tactical, practical Information Technology research and analysis. Info-Tech Research Group has a fourteen-year history of delivering quality research and is North America's fastest growing full-service IT analyst firm.