The two companies provide customers with best-in-class offerings in support of ITIL projects, by combining market leading consulting, training and software to ensure customer success in the complex world of IT Service Management.

Frank McIlroy, CEO of Hornbill Service Management commented, "Hornbill's strategy is to become the dominant player in the IT Service Management market place globally by expanding the products and services we offer and the suppliers we work with. To fulfill this goal we are continually evaluating our offerings to ensure they meet the requirements of our customers. Pink Elephant is a truly independent global force in ITIL, they provided ITIL v3 training for Hornbill, so we know first-hand that they deliver excellent services, and as a consequence, we believe these services will truly help our customers succeed."

Marcus Harris, CEO of Pink Elephant UK said, "We are delighted when we work alongside Hornbill. They have shown a strong commitment to ITIL over the years and have developed their service management software to provide their customers with a step by step approach to ITIL, which is very much the approach we at Pink Elephant advocate."

Customer organizations who have already benefited from Hornbill's software solutions and Pink Elephant's education and consulting services include DWF LLP, and Napp Pharmaceutical Group:

Craig Robinson, IT Services Manager at DWF LLP, a leading UK law firm commented, "DWF recently procured new IT service management software from Hornbill and as part of the same project we also undertook ITIL training from Pink Elephant. Engaging both companies makes perfect sense, and certainly makes things easier for us, the customer."

Janis Moore, IT Training Manager at Napp Pharmaceutical Group commented, "At Napp Pharmaceuticals we wanted to start gradually with our ITIL education. We used Pink Elephant's role playing game to raise awareness of ITIL and to encourage people to see situations from others' perspective. This step by step approach worked very well for us."

The success of these recent customer engagements illustrates the importance of integrating software projects with staff education programs; Hornbill and Pink Elephant working alongside each other are well placed to provide this coordinated solution.

NOTES TO EDITORS

About Pink Elephant

Pink Elephant is an independent global professional services organisation and world leader in IT management best practices. The company exists to optimise and transform IT Services for our clients, specialising in improving the quality of IT services through the application of recognised best practice frameworks, including the IT Infrastructure Library (ITIL®).

Our approach to Implementing Service Management has been honed over 20 years of supporting the implementation of IT Service Management best practices, and Pink Elephant has been involved in the "ITIL project" since its inception in 1987. Our core services include Resourcing, Support, Consulting, and Education and our experience in managing people through these change programmes sets us apart.

For more information, please visit: www.pinkelephant.com