Central London, 30 June
Birmingham, 1 July
Manchester, 6 July
West London, 7 July

Hornbill is presenting a series of events across the UK with ITIL luminary Malcolm Fry. The workshops, entitled "Hornbill – the Journey" will provide practical advice and guidance on implementing ITIL v3, based on Malcolm’s best-selling book on the subject.

Topics covered by the workshops include:

• Selecting the most suitable ITIL v3 processes
• A step-by-step approach to adopting the ITIL Framework
• Guidance on components to include and undertake first
• How to progress to more mature stages of ITIL
• Understanding how ITSM software can support your ITIL journey

The workshops are aimed at IT Service Management professionals including those responsible for service delivery, Service/Support Directors and Operations Directors.

Workshops will be taking place in central and west London, Birmingham and Manchester.

Delegates may register for free attendance at

www.hornbill.com/jointhejourney