Hornbill Help Desk, ITIL & IT Service Management (ITSM) software, Service Desk systems

Hornbill appoints ELMU as Solution Partner for Benelux under worldwide expansion programme
ITIL industry veterans set up new operation to build Hornbill business in Belgium, Netherlands and Luxembourg.

'Bite-size' ITIL is NAAFI's flavour of the month as IT service management software from Hornbill improves IT service to staff
NAAFI's newly centralised service desk reaps efficiencies and improves customer service with new Fast Track ITIL processes and customer SelfService.

See Tickets provides improved round the clock IT service management to users with Hornbill's Supportworks ITSM Enterprise
Leading ticketing company invests in IT service desk software to support 24 hour business operation.

Supportworks ITSM Enterprise 3.0 launched to support customers' progression to ITIL maturity
Hornbill supports the IT Service Management journey with enhanced ITIL-compatible software.

PRS for Music tunes into shared service desk to support ITIL adoption with Hornbill's Supportworks ITSM service management software
Music Royalty fee collection organisation streamlines IT support operations with consolidated support desk, reaping efficiencies with improved processes

OVUM Technology Audit recognizes Hornbill's Supportworks ITSM for its breadth of ITIL-compatible features and opportunity for service desk consolidation
Supportworks ITSM applications for helpdesk, 'Bite-Size ITIL' and mature ITIL processes plus consolidation efficiency and 'Human Touch' approach meet market demands, says Ovum's Stephen Mann

Hornbill to present workshops supporting the ITSM Journey with luminary Malcolm Fry
Four date road-show provides practical advice on implementing ITIL v3

Hornbill announces Supportworks ESP v7.4, the latest release of its flagship service management platform technology.
Supportworks ESP benefits from a facelift and presents a functioning preview of its latest Web 2.0 browser based client technology, with other enhancements.

Hornbill appoints Frank McIlroy to the new position of CEO for Service Management division
Exciting times as Hornbill restructures for continued growth and expansion, appoints CEO and strengthens product development focus.

Napp Pharmaceutical Group selects Hornbill's Supportworks ITSM to support over 1600 staff across the UK and Europe with centralised service desk
Leading pharmaceutical company chooses Hornbill's solution for 'human touch' approach to service delivery, increasing staff productivity

Nottinghamshire County Council saves three quarters on the cost of maintenance and support for its IT Service Management system with Hornbill's Supportworks ITSM
Over 16000 council employees and 350 schools across Nottinghamshire will benefit from an improved support service following the Council's decision to use Supportworks ITSM

Hornbill and FastPassCorp announce OEM Partner agreement
Automation of password resets brings efficiency benefits to Supportworks users

The ITSM Journey progresses from 'Chaos' to 'Value' with Hornbill at Service Desk & IT Support Show
Hornbill supports the IT Service Management journey from help desk to ITSM maturity with enhanced ITIL-compatible software

Skills for Health selects Hornbill's Supportworks Essentials to support staff across nationwide locations
IT team at Sector Skills Council for healthcare manages increased workload with efficiency gains from helpdesk software

Hornbill's Supportworks ITSM certified PinkVERIFY™ compatible for 11 ITIL V3 Processes
Supportworks service management software gains stamp of approval for ITIL V3 compatibility

University of Portsmouth Information Services team sees 95% student and staff satisfaction as it reaps efficiencies of ITIL / ITSM adoption.
Proactive services, improved reporting and cost efficiencies of shared services result from Hornbill's Supportworks ITSM implementation.

ASPIRE Academy for Sports Excellence in Qatar excels in support service delivery using Hornbill's Supportworks ITSM
Flagship sports and educational institution in Arabian Gulf invests in state of the art service desk software as it competes on global scale

Hornbill's Supportworks underpins Freedom of Information requests at Glasgow University
'Ancient' University extends use of service management software to support FOI requests and becomes an example of 'Good Practice' for organisations in Higher Education.

Hampshire Fire and Rescue Service selects Hornbill's Supportworks for IT support to 2000 staff
IT team favours Supportworks Essentials help desk software with a view to full ITIL adoption

Hornbill official 2010 sponsor of itSMF UK
Hornbill sponsors UK chapter of independent and internationally-recognised forum for IT Service Management professionals worldwide

STT Trainer partners with Hornbill Systems to offer optimal delivery of training for Supportworks service management applications
Educational tools from Kaplan IT Learning enhance end-user competencies for Hornbill service desk tools

Hillingdon Hospital drives efficiencies and proactive IT Services with Hornbill's Supportworks ITSM
ITIL adoption aims to streamline IT operations and improve service to over IT 2400 users

University of Aberdeen upgrades to Hornbill's Supportworks ITSM to support ITIL best practice adoption
University provides improved IT service to over 14,000 students and 3,000 staff across its campuses and research centres