Date
Headline
Hornbill's Supportworks ESP 7.4.1 Service Desk
achieves Windows 7 certification
Supportworks ESP passes independent tests for Windows 7 Logo certification
Supportworks ESP passes independent tests for Windows 7 Logo certification
Southend-on-Sea Borough Council prepares for
public sector challenges with Hornbill's Supportworks ITSM
Foundations
Essex Council meets IT service delivery targets as part of delivering excellence programme with Hornbill's service management software.
Essex Council meets IT service delivery targets as part of delivering excellence programme with Hornbill's service management software.
Hornbill positioned in Magic Quadrant for the
IT Service Desk
Hornbill, a leading enterprise service management solution provider, today announced that it has been positioned in the "Magic Quadrant for the IT Service Desk" report published on 4th November 2010 by global industry analyst firm Gartner, Inc.
Hornbill, a leading enterprise service management solution provider, today announced that it has been positioned in the "Magic Quadrant for the IT Service Desk" report published on 4th November 2010 by global industry analyst firm Gartner, Inc.
Toyota Motorsport revs up IT support with
Hornbill's Supportworks ITSM Enterprise
Home of high performance engineering tunes up its IT service capability with Hornbill's service management software, improving response time by 50% and reducing IT costs.
Home of high performance engineering tunes up its IT service capability with Hornbill's service management software, improving response time by 50% and reducing IT costs.
Tyne Metropolitan College sees the benefits of
ITIL and Supportworks ITSM Foundations in just 6 months
Adoption of ITIL compatible service desk software improves support for thousands of college users and delivers fast ROI.
Adoption of ITIL compatible service desk software improves support for thousands of college users and delivers fast ROI.
Hornbill unveils the next steps on the ITSM
journey at itSMF Conference 2010
Chaos to Value: The IT Service Management Journey White Paper part 2 and latest version of Supportworks ITSM Enterprise guide customers towards delivering ITSM value for the business
Chaos to Value: The IT Service Management Journey White Paper part 2 and latest version of Supportworks ITSM Enterprise guide customers towards delivering ITSM value for the business
East of England Ambulance Service Trust
provides rapid response to IT users with Hornbill's Supportworks
ITSM Enterprise
Ambulance Service's IT department improves call management and maintains human touch with Hornbill's IT Service Management software.
Ambulance Service's IT department improves call management and maintains human touch with Hornbill's IT Service Management software.
Kent County Council continues track record of
IT Service Management excellence with four star accreditation
supported by Hornbill's Supportworks ITSM Enterprise
Kent County Council is the first public sector body to achieve a four star rating for IT Service Desk from Service Desk Institute.
Kent County Council is the first public sector body to achieve a four star rating for IT Service Desk from Service Desk Institute.
Two leading ITIL suppliers provide quality
customer services for every step of the ITSM Journey
Hornbill and Pink Elephant, the world's number one provider of IT Service Management & ITIL consultancy, training and education, have complemented each other in recent engagements with key customers in the UK.
Hornbill and Pink Elephant, the world's number one provider of IT Service Management & ITIL consultancy, training and education, have complemented each other in recent engagements with key customers in the UK.
NEP Shared System Group deploys
ITIL-compatible Supportworks ITSM Enterprise from Hornbill to
streamline service requests from NHS customers
NEP Shared System Group, one of the fastest growing providers of financial solutions to the NHS, has selected Hornbill's Supportworks ITSM Enterprise service desk software.
NEP Shared System Group, one of the fastest growing providers of financial solutions to the NHS, has selected Hornbill's Supportworks ITSM Enterprise service desk software.
DWF LLP legal eagles fly high as Hornbill
improves IT service management for partners and staff
Introduction of ITIL processes and customer SelfService by IT service desk reduces downtime and increases profitability for leading law firm.
Introduction of ITIL processes and customer SelfService by IT service desk reduces downtime and increases profitability for leading law firm.
Hornbill appoints ELMU as Solution Partner for
Benelux under worldwide expansion programme
ITIL industry veterans set up new operation to build Hornbill business in Belgium, Netherlands and Luxembourg.
ITIL industry veterans set up new operation to build Hornbill business in Belgium, Netherlands and Luxembourg.
'Bite-size' ITIL is NAAFI's flavour of the month as
IT service management software from Hornbill improves IT service to
staff
NAAFI's newly centralised service desk reaps efficiencies and improves customer service with new Fast Track ITIL processes and customer SelfService.
NAAFI's newly centralised service desk reaps efficiencies and improves customer service with new Fast Track ITIL processes and customer SelfService.
See Tickets provides improved round the clock IT
service management to users with Hornbill's Supportworks ITSM
Enterprise
Leading ticketing company invests in IT service desk software to support 24 hour business operation.
Leading ticketing company invests in IT service desk software to support 24 hour business operation.
Supportworks ITSM Enterprise 3.0 launched to
support customers' progression to ITIL maturity
Hornbill supports the IT Service Management journey with enhanced ITIL-compatible software.
Hornbill supports the IT Service Management journey with enhanced ITIL-compatible software.
PRS for Music tunes into shared service desk
to support ITIL adoption with Hornbill's Supportworks ITSM service
management software
Music Royalty fee collection organisation streamlines IT support operations with consolidated support desk, reaping efficiencies with improved processes
Music Royalty fee collection organisation streamlines IT support operations with consolidated support desk, reaping efficiencies with improved processes
OVUM Technology Audit recognizes Hornbill's
Supportworks ITSM for its breadth of ITIL-compatible features and
opportunity for service desk consolidation
Supportworks ITSM applications for helpdesk, 'Bite-Size ITIL' and mature ITIL processes plus consolidation efficiency and 'Human Touch' approach meet market demands, says Ovum's Stephen Mann
Supportworks ITSM applications for helpdesk, 'Bite-Size ITIL' and mature ITIL processes plus consolidation efficiency and 'Human Touch' approach meet market demands, says Ovum's Stephen Mann
Hornbill to present workshops supporting the
ITSM Journey with luminary Malcolm Fry
Four date road-show provides practical advice on implementing ITIL v3
Four date road-show provides practical advice on implementing ITIL v3
Hornbill announces Supportworks ESP v7.4, the
latest release of its flagship service management platform
technology.
Supportworks ESP benefits from a facelift and presents a functioning preview of its latest Web 2.0 browser based client technology, with other enhancements.
Supportworks ESP benefits from a facelift and presents a functioning preview of its latest Web 2.0 browser based client technology, with other enhancements.
Hornbill appoints Frank McIlroy to the new
position of CEO for Service Management division
Exciting times as Hornbill restructures for continued growth and expansion, appoints CEO and strengthens product development focus.
Exciting times as Hornbill restructures for continued growth and expansion, appoints CEO and strengthens product development focus.
Napp Pharmaceutical Group selects Hornbill's
Supportworks ITSM to support over 1600 staff across the UK and
Europe with centralised service desk
Leading pharmaceutical company chooses Hornbill's solution for 'human touch' approach to service delivery, increasing staff productivity
Leading pharmaceutical company chooses Hornbill's solution for 'human touch' approach to service delivery, increasing staff productivity
Nottinghamshire County Council saves three
quarters on the cost of maintenance and support for its IT Service
Management system with Hornbill's Supportworks ITSM
Over 16000 council employees and 350 schools across Nottinghamshire will benefit from an improved support service following the Council's decision to use Supportworks ITSM
Over 16000 council employees and 350 schools across Nottinghamshire will benefit from an improved support service following the Council's decision to use Supportworks ITSM
Hornbill and FastPassCorp announce OEM Partner
agreement
Automation of password resets brings efficiency benefits to Supportworks users
Automation of password resets brings efficiency benefits to Supportworks users
Skills for Health selects Hornbill's
Supportworks Essentials to support staff across nationwide
locations
IT team at Sector Skills Council for healthcare manages increased workload with efficiency gains from helpdesk software
IT team at Sector Skills Council for healthcare manages increased workload with efficiency gains from helpdesk software
The ITSM Journey progresses from 'Chaos' to
'Value' with Hornbill at Service Desk & IT Support
Show
Hornbill supports the IT Service Management journey from help desk to ITSM maturity with enhanced ITIL-compatible software
Hornbill supports the IT Service Management journey from help desk to ITSM maturity with enhanced ITIL-compatible software
Hornbill's Supportworks ITSM certified
PinkVERIFY™ compatible for 11 ITIL V3 Processes
Supportworks service management software gains stamp of approval for ITIL V3 compatibility
Supportworks service management software gains stamp of approval for ITIL V3 compatibility
University of Portsmouth Information Services
team sees 95% student and staff satisfaction as it reaps
efficiencies of ITIL / ITSM adoption.
Proactive services, improved reporting and cost efficiencies of shared services result from Hornbill's Supportworks ITSM implementation.
Proactive services, improved reporting and cost efficiencies of shared services result from Hornbill's Supportworks ITSM implementation.
ASPIRE Academy for Sports Excellence in Qatar
excels in support service delivery using Hornbill's Supportworks
ITSM
Flagship sports and educational institution in Arabian Gulf invests in state of the art service desk software as it competes on global scale
Flagship sports and educational institution in Arabian Gulf invests in state of the art service desk software as it competes on global scale
Hornbill's Supportworks underpins Freedom of
Information requests at Glasgow University
'Ancient' University extends use of service management software to support FOI requests and becomes an example of 'Good Practice' for organisations in Higher Education.
'Ancient' University extends use of service management software to support FOI requests and becomes an example of 'Good Practice' for organisations in Higher Education.
Hampshire Fire and Rescue Service selects
Hornbill's Supportworks for IT support to 2000 staff
IT team favours Supportworks Essentials help desk software with a view to full ITIL adoption
IT team favours Supportworks Essentials help desk software with a view to full ITIL adoption
STT Trainer partners with Hornbill Systems to
offer optimal delivery of training for Supportworks service
management applications
Educational tools from Kaplan IT Learning enhance end-user competencies for Hornbill service desk tools
Educational tools from Kaplan IT Learning enhance end-user competencies for Hornbill service desk tools
Hornbill official 2010 sponsor of itSMF UK
Hornbill sponsors UK chapter of independent and internationally-recognised forum for IT Service Management professionals worldwide
Hornbill sponsors UK chapter of independent and internationally-recognised forum for IT Service Management professionals worldwide
Hillingdon Hospital drives efficiencies and
proactive IT Services with Hornbill's Supportworks ITSM
ITIL adoption aims to streamline IT operations and improve service to over IT 2400 users
ITIL adoption aims to streamline IT operations and improve service to over IT 2400 users
University of Aberdeen upgrades to Hornbill's
Supportworks ITSM to support ITIL best practice adoption
University provides improved IT service to over 14,000 students and 3,000 staff across its campuses and research centres
University provides improved IT service to over 14,000 students and 3,000 staff across its campuses and research centres
Public Relations Contacts
Hornbill Service Management Limited
Catherine Staite
T. +44 (0) 208 582 8229
E. catherine.staite@hornbill.com
Catherine Staite
T. +44 (0) 208 582 8229
E. catherine.staite@hornbill.com
