FastPassCorp A/S, a global supplier of IT automation and
self-service productivity solutions and Hornbill Systems Ltd., a
global supplier of Service Management software have today announced
a technology partnership.
The partnership gives Hornbill customers access to the FastPass
leading edge technology for enterprise password self-service. There
is huge potential in the marketplace today for self-service
solutions and password self-service is a logical area of
focus.
Forgotten passwords rank highly as one of the most frequent calls
to the IT service desk. The FastPass enterprise password
self-service enables end-users to swiftly and securely overcome a
forgotten password situation and continue their daily work.
Jesper Østergaard, Founder of FastPassCorp commented,
"FastPassCorp's worldwide customers have realized significant cost
savings and productivity gains by partnering with us and adopting
our enterprise self-service solutions. We are proud that Hornbill
has chosen FastPass and feel confident that the joint solution will
bring significant growth to both companies, but most of all,
customers will reap the benefit of a solution that leverages two
best–of-breed technologies".
Hornbill's Supportworks IT Service Management software provides the
optimum combination of business process automation, functionality
and flexibility, delivering a comprehensive ITIL-compatible
solution that satisfies most IT service management requirements out
of the box. Supportworks' integration with FastPass results in
seamless management of forgotten password calls, their logging and
resolution, without the intervention of service desk staff.
Gerry Sweeney, Hornbill CEO, commented "Automation of password
resetting is a valuable addition to Supportworks' capabilities.
Hornbill strives endlessly to improve the experience for its
customers and our partnership with FastPass provides a simple
solution that reduces the burden on the service desk and boosts
end-user productivity. We’re delighted to be offering this
enhancement to our customers."
-ends-
NOTES TO EDITORS
About FastPassCorp
FastPassCorp is a global provider of self-service password reset
solutions for Active Directory and beyond. FastPassCorp is
headquartered in the greater Copenhagen area, Denmark. FastPassCorp
A/S is listed on First North, NASDAQ OMX Copenhagen Stock Exchange
[FASTPC].
High profile customers include Logica, City of Gothenburg, Asker
Municipality, G4S, Carlsberg, Copenhagen Airport, Borealis Group,
Tulsa Public Schools and Sonoco.
For more information about FastPass solutions please visit
www.fastpasscorp.com
For company and editorial information please contact:
Jesper Østergaard
FastPassCorp A/S
e-mail: jo@fastpasscorp.com
Tel: +45 2887 9797
Hornbill and FastPassCorp announce OEM Partner agreement
April 21st, 2010 -- Automation of password resets brings efficiency benefits to Supportworks users
About Hornbill
Hornbill develops and markets Supportworks: platform technology and applications for IT Service Management and business helpdesks. Hornbill's software enables its customers to provide excellent service and support, while benefiting from the economies of service desk consolidation on a single technology platform.
Supportworks’ service desk software is designed for rapid deployment within any IT or business support environment, including ITIL-compatible IT Service Management (ITSM), IT Helpdesk, Customer Service & Support, Human Resources and Facilities Management with the flexibility to build additional service desks at minimal extra cost.
Hornbill's service desk and help desk software supports thousands of commercial and governmental sites worldwide. Hornbill was founded in 1995 and has offices in London and Dallas.
Hornbill has earned many industry accolades including; Service Desk Institute "IT Service and Support Technology Supplier of the Year", "Best Business use of Support Technology" with Sharp Electronics and "Support Excellence Award for Smaller Helpdesks" with Camelot.
High profile service desk customers include Atos Origin (Olympic Games Athens 2004, Torino 2006, Beijing 2008, Vancouver 2010), Buckinghamshire Hospitals NHS Trust, Plymouth City Council, Greggs, London School of Economics, Natural History Museum, Knight Frank, Comet, The National Archives, and Camelot.
For more information about Hornbill's solutions please visit www.hornbill.com
