Hornbill will be demonstrating its new Supportworks ITSM Foundations and previewing the latest version of Supportworks ITSM, including new features designed to aid service departments form a better understanding of their customers – whether internal or external - and in turn provide improved customer satisfaction.

Under the theme 'Customer First', Hornbill will present hourly presentations showing how the 'Human Touch' features of Supportworks ITSM and its Service Catalog, bridge the gap between IT and its customers and enable organisations to realise the benefits of ITIL, faster.

Supportworks ITSM Foundations introduces a new generation of Supportworks product, updating the Supportworks IT Helpdesk application to include Incident, Problem and Change Management processes and management of Configuration Items without the need for a full blown Configuration Management Database (CMDB). Supportworks ITSM Foundations accommodates the particular service requirements to support both internal and external service desk environments.

Hornbill will also demonstrate Supportworks Essentials; a helpdesk tool designed for rapid deployment within smaller businesses. Supportworks Essentials is based on the same technology as Hornbill's award winning Supportworks ITSM applications, providing a stepping stone to adoption of ITIL processes when the organisation is ready.

"Computer Says 'No!'": a white paper based on findings from the annual service industry survey sponsored by the SDI and Hornbill, will be debated and discussed by industry experts, including Hornbill's CMO Patrick Bolger at a Breakfast Briefing on Tuesday 28th at 8.30am. The white paper will be available from Hornbill on stand 300.

Register for the Service Desk & IT Support Show at
www.servicedeskshow.com