2008 News Archive

FFastFill Uses Supportworks ITSM to Meet Demanding SLA Targets
Leading application services provider invests in IT service management software to provide global support to clients.

Gleeds Reaps Efficiency Benefits From New Centralised IT Service Desk Using Hornbill's Supportworks ITSM
Leading Management and Construction consultancy implements centralised service desk and adopts ITIL best practice to support staff in offices across the UK.

Virgin Media Television Improves Customer Service with Hornbill's Supportworks ITSM
Adoption of ITIL processes enables IT department to minimise system downtime and meet strict regulatory compliance for Sarbanes-Oxley.

Progressive Building Society's IT Team Improves Efficiencies with Hornbill's Supportworks Essentials
'Progressive' IT team looks to the future with easy integration and built in functionality of Hornbill's solution.

Hornbill's Supportworks ITSM signed up by Comet's IS Team
Leading electrical retailer's IS service desk to adopt ITIL processes to support systems and staff in offices and stores nationwide.

Hornbill Extends 'Human Touch' Approach with Introduction of 'Service Desk Skills' Education
Hornbill becomes first Service Desk Institute (SDI) accredited training partner.

TFB Improves Customer Support for Clients in Legal Profession using Hornbill Supportworks
Leading independent supplier of IT solutions and services to legal profession invests in new service management system.

Supportworks ITSM from Hornbill Systems Enables External Customer Organisations to Benefit from ITIL Service Improvement
New release v.2.3 brings Service Management best practice to Managed Service Providers.

Knight Frank Improves Service Delivery Efficiency with Hornbill's Supportworks ITSM
UK IT team's successful adoption of ITIL processes and centralised service desk enables common platform to be rolled out to offices overseas.

BrightHouse Makes Light of Efficient I.T Service Desk Using Hornbill's Supportworks
Fast growing nationwide retailer of home appliances and furniture invests in service management software to support business expansion plans.

Halliwells IT Team Meets Customer SLA Targets With Hornbill's Supportworks ITSM
IT team increases SLA success rate from 60% to 92% with Supportworks ITSM service management solution.

Hornbill Wins IT Service & Support Technology Supplier of the Year at the SDI Excellence Awards 2008
Hornbill Systems beat three other finalists, Infra, Marval and Touchpaper, at the Service Desk and IT Support Excellence Awards to become IT Service and Support Technology Supplier of the Year.

Hornbill's Supportworks meets the University of Sheffield's Challenge for Campus IT Service Desk.
Leading academic and research centre benefits from streamlined IT service desk.

Service Desk is Start of IT Career Path, says Research
Increase in psychometric testing identifies potential in recruits for Service Desk, now viewed as the start of a career path, cites research sponsored by Hornbill Systems and Service Desk Institute.

Shere Ticketing Systems Keeps Clients' Machines Ticking Over with Hornbill's Supportworks
Shere Booking and Ticketing Systems has selected Hornbill's Supportworks, the service desk management solution for its customer service desk.

IT Now Gets Seat On The Board, says Service Desk Research
IT service departments twice as involved in business than five years ago, with 74% organisations measuring internal customer satisfaction rates.

Waltham Forest Council Selects Hornbill's Supportworks to Meet ISO 20000 Standard
Waltham Forest Council works towards goal of ISO 20000 standard for measurable service excellence with Hornbill's service management software.

Hornbill Gears Up for Future Growth with Senior Management Reorganisation and Appointment of New Client Services Director
After record year for new business and profit, Hornbill accelerates growth with new senior management structure.

Hornbill Announces Fast-Track, Lower Cost of Ownership Helpdesk Solution with Supportworks Essentials.
'Stepping stone' approach to supporting customer growth and ITIL adoption continues at Hornbill.

Dogs Trust Puts Trust in Hornbill's Supportworks Essentials for IT Service Desk.
Growing organisation invests in help desk management software to support increasing numbers of users.

Towergate Partnership Selects Hornbill's Supportworks ITSM for Centralised IT Service Desk
Fast expanding niche insurance provider invests in service infrastructure to support over 3500 staff across its UK operations.

Chubb Insurance Upgrades to Supportworks ITSM for International Service Desk
Leading global insurance company adopts ITIL best practice. Chubb Insurance Company of Europe (Chubb Insurance) has upgraded to Supportworks ITSM, the comprehensive ITIL-compatible service management software from Hornbill Systems.

IDBS Improves Global Helpdesk's Customer Service with Hornbill's Supportworks
Leading provider of software solutions to Life Sciences industry increases customer satisfaction with improved call management and customer self-service.

Attenda Assures Clients of Premium Service with Hornbill's Supportworks ITSM
Managed Services company's IT team ensures business clients' mission critical systems run smoothly with ITIL compatible service desk.

Hornbill Systems Expands with New Office Opening in Dallas
Hornbill expands in US to meet increased market demand for IT service management solutions

May Gurney Manages Increase in Service Demand Resulting from Rapid Business Expansion with Hornbill's Supportworks
Support and construction services company's rapid growth by acquisition increases demands on IT service desk, procurement and asset management.