2007 News Archive

University Hospital of South Manchester to Extend Service Desk Facilities with Hornbill's Supportworks ITSM
Supportworks ITSM selected to support adoption of ITIL best practice at leading hospital NHS trust. The University Hospital of South Manchester NHS Trust has selected Hornbill's Supportworks ITSM, after a full tender process.

Half Price Books Selects Hornbill Supportworks for Service Management Desk
Leading US bookstore chain invests in service desk management system to support over 1000 users across its stores and operations. Half Price Books, a leading US bookstore chain, has invested in Supportworks ITSM, a comprehensive service desk management system from Hornbill Systems.

Humber Mental Health Teaching Trust Selects Supportworks ITSM to Provide Centralised IT Support for Two Primary Care Trusts and a Mental Health Trust.
Mental Health Teaching Trust streamlines IT services and supports two PCTs with centralised service desk and ITIL processes. The support desk has 18 staff using Supportworks ITSM to log, track and resolve calls from over 6500 users and 3500 devices across Hull Teaching PCT, East Riding of Yorkshire PCT and the Humber Mental Health Trust.

The Natural History Museum selects Hornbill's Supportworks to adopt ITIL best practice and streamline Service Desk Support
The Natural History Museum is using Hornbill Systems' Supportworks ITSM Service Management solution to underpin service to over a thousand IT users at the prestigious Museum campus. The Museum's IT department chose Supportworks ITSM for its support of the ITIL framework and the ability to integrate with its existing LANDesk Management Suite.

AESSEAL Provides 'Follow The Sun' IT Support to Employees Worldwide with Hornbill's Supportworks ITSM
Innovative precision engineering company provides centralised IT service to employees across the globe from America to the Far East.

CSD Delivers Shared Services for ICT and Human Resources with Supportworks ITSM
BT, Suffolk County Council and Mid Suffolk District Council partnership successfully provides employee services for HR and ICT support to over 30,000 council staff.

Hornbill Systems Supports RSPB Campaign to Save Harapan Rainforest in Sumatra
Hornbill Systems aims to help save the endangered rhinoceros hornbill and over 60 other rare species of bird.

Mobestar provides centralised support to its external customers with Hornbill's Supportworks
Specialist provider of mobile solutions to web-based service providers invests in service desk to provide continuous technical support to commercial customers.

Hornbill Systems plans growth and appoints Chief Financial Officer
Hornbill's future growth plans underpinned by the appointment of a seasoned Head of Finance. Hornbill Systems, a market leading IT and Customer Service Management solution developer today announced the appointment of Lindsey Gill as Chief Financial Officer.

Rushmoor Borough Council Selects Hornbill's Supportworks for Service Management
Council adopts ITIL best practice to improve service delivery.

Bernard Matthews Delivers Better IT Support and Resource Planning with Hornbill's Supportworks
Bernard Matthews, the UK's largest and best known producer of fresh turkeys and turkey products has selected Hornbill's Supportworks for its IT service desk. The first phase of the project recently went live within two months and replaces an in-house developed support application. Supportworks has enabled the IT team to more easily deliver support to the Bernard Matthews Group, including taking calls from its Hungarian and German operations.

Consolidated Service Desks Deliver Surprising Benefits to Staff as well as to Customers
Staff skills benefit from consolidating service desks, finds HDI Survey

London Metropolitan University Reduces IT Asset Costs By Over 40% And Improves IT Service Delivery with Hornbill's Supportworks
London Metropolitan University, a finalist of the 2007 Help Desk Institute Award for Best Business Use of Technology, selected Hornbill's Supportworks to provide centralised IT support to over 4000 staff and 34,000 students both in the UK and affiliate institutions worldwide.

Consolidated Service Desks, the Spirit is Willing but the Management Body is Weak
Annual survey finds that benefits of Consolidated Service Desks are understood but perceived internal barriers prevent management sponsorship of such projects.

Hornbill's Supportworks IT Service Management Adopts the 'Human Touch'
Service Desk & IT Support Show, 24-26 April 2007, Olympia, London, Stand number 220

Taylor Wessing win Helpdesk Team of the Year Award
Hornbill Systems is proud to offer its congratulations to Taylor Wessing on winning the Helpdesk Team of the Year Award at the Legal Technology Awards.

BUCKINGHAMSHIRE HOSPITALS ADOPTS ITIL WITH SUPPORTWORKS ITSM AND MANAGES 30% INCREASE IN SUPPORT CALLS UNDER NATIONAL PROGRAMME.
Buckinghamshire Hospitals NHS Trust (BHT) is using Hornbill Systems' Supportworks ITSM Service Management solution to manage a 30% increase in support calls since going live with the new NHS Care Records System (CRS), which is part of the NHS National Programme for IT (NPfIT).

XKO SOFTWARE CONSOLIDATES TEN SERVICE SYSTEMS TO ONE WITH HORNBILL SUPPORTWORKS
Hornbill Systems has supplied its Supportworks Enterprise Service Platform (ESP)to XKO Software. Using Supportworks, XKO's IT team supports over 1000 external customers of more than 25 different software solutions from its four main locations in Chertsey, Lutterworth, Milton Keynes and Manchester. The four support locations reflect the company's growth by acquisition over the years.