Hornbill attained the PinkVERIFY™ Service Support Enhanced status for Supportworks for all seven ITIL disciplines in July 2004 and at the time was one of only six products globally to have done so.

Gerry Sweeney, Managing Director at Hornbill commented, "Hornbill is delighted that Pink Elephant has further clarified the differentiation between ITIL Service Support Enhanced status and other levels within its certification programme. It is important that organisations using the PinkVERIFY™ programme as a tool to help them shortlist vendors are able to clearly identify solutions that will meet their present and future needs."

Pink Elephant's PinkVERIFY™ is the only worldwide certification programme that recognises software that supports the definitions and workflow requirements of specific IT management processes through a licensed logo. Pink Elephant is an independent vendor-neutral organisation. It does not endorse any software tools. As such, all service management tools considered for PinkVERIFY™ are objectively assessed by an ITIL Service Manager qualified Pink Elephant consultant.

Hornbill's Supportworks ESP is a highly flexible application platform that allows the automation of service management processes. Supportworks IT Service Management is one of the industry-standard solutions available that enables rapid adoption of ITIL, as all seven of the ITIL processes covered by the PinkVERIFY™ programme are available out of the box. Supportworks is non-prescriptive and can be configured to meet any business process enabling ITIL and non-ITIL processes to run on the same system. The PinkVERIFY™ programme gives Hornbill's ITSM solution a firm baseline upon which customers can easily adopt and then build upon to meet exact business requirements.

For more information please visit:
www.pinkelephant.com/en-GB/PinkVerify/PinkVerifyToolset.htm