Date
Headline
LEX VEHICLE LEASING IT TEAM REVS UP HELPDESK
SUPPORT WITH HORNBILL'S SUPPORTWORKS
Leading UK contract hire, purchase and fleet leasing company invests in IT solution to support staff and users of its IT systems across its nationwide offices, garages and dealerships.
Leading UK contract hire, purchase and fleet leasing company invests in IT solution to support staff and users of its IT systems across its nationwide offices, garages and dealerships.
HORNBILL'S SUPPORTWORKS IS SET TO REAP THE NEW
SECURITY BENEFITS OF WINDOWS VISTA™
Hornbill's family of Service Management and Helpdesk solutions provide easy upgrade path to Windows Vista.
Hornbill's family of Service Management and Helpdesk solutions provide easy upgrade path to Windows Vista.
FLAGSHIP SUPPORTS ROYAL NAVY TRAINING
LOCATIONS NATIONWIDE WITH HORNBILL'S SUPPORTWORKS
ITIL compliant service management solution brings higher availability and fast IT problem resolution. 4000 users across all of the Royal Navy's ten training establishments are seeing the benefits of Hornbill Systems' Supportworks ITSM service management solution.
ITIL compliant service management solution brings higher availability and fast IT problem resolution. 4000 users across all of the Royal Navy's ten training establishments are seeing the benefits of Hornbill Systems' Supportworks ITSM service management solution.
GREGGS USES HORNBILL'S ENTERPRISE SUPPORT
PLATFORM TO PROVIDE SERVICE AND IT SUPPORT TO ITS NATIONWIDE RETAIL
STORES, BAKERY OPERATIONS AND CUSTOMERS
Supportworks solution adopted like hot cakes by service desks for store maintenance, stock delivery and IT support. Hornbill Systems, a leading provider of IT support and service management solutions, has supplied its Supportworks Enterprise Support Platform to Greggs plc, the nationwide retail and bakery chain. The service desk staff use the system to provide both IT and operational support to 19,500 staff across its 1,350 retail stores and 14 business divisions nationwide.
Supportworks solution adopted like hot cakes by service desks for store maintenance, stock delivery and IT support. Hornbill Systems, a leading provider of IT support and service management solutions, has supplied its Supportworks Enterprise Support Platform to Greggs plc, the nationwide retail and bakery chain. The service desk staff use the system to provide both IT and operational support to 19,500 staff across its 1,350 retail stores and 14 business divisions nationwide.
TYNE AND WEAR FIRE AND RESCUE SERVICE SELECTS
HORNBILL'S SUPPORTWORKS TO PROVIDE A ONE-STOP-SHOP FOR ALL ICT
SUPPORT
Tyne and Wear Fire and Rescue Service has selected Hornbill Systems, a leading provider of IT support and service management solutions, to supply its Supportworks service management platform. The new Supportworks system will ensure that requests for help from the ICT support desk are logged and dealt with in order and by priority from one central point.
Tyne and Wear Fire and Rescue Service has selected Hornbill Systems, a leading provider of IT support and service management solutions, to supply its Supportworks service management platform. The new Supportworks system will ensure that requests for help from the ICT support desk are logged and dealt with in order and by priority from one central point.
HORNBILL'S LATEST SUPPORTWORKS V7.2 RESPONDS
TO CUSTOMER DEMAND MAKING SUPPORTWORKS MORE PRODUCTIVE AND EASIER
TO USE THAN EVER
Hornbill Systems, the provider of leading service management solutions, has announced the latest release, version 7.2, of its Supportworks ESP (Enterprise Support Platform).
Hornbill Systems, the provider of leading service management solutions, has announced the latest release, version 7.2, of its Supportworks ESP (Enterprise Support Platform).
HORNBILL'S SUPPORTWORKS WORKS ITS MAGIC FOR
MERLIN ENTERTAINMENTS
Hornbill Systems, a leading provider of IT support and service management solutions, has supplied its Supportworks service management platform to Merlin Entertainments, the second biggest attractions operator in Europe. Merlin intends to use Hornbill's solution to manage support calls from over 5,000 employees based across its 36 attractions in UK, Denmark, Germany and the United States.
Hornbill Systems, a leading provider of IT support and service management solutions, has supplied its Supportworks service management platform to Merlin Entertainments, the second biggest attractions operator in Europe. Merlin intends to use Hornbill's solution to manage support calls from over 5,000 employees based across its 36 attractions in UK, Denmark, Germany and the United States.
ITIL Adoption 'Intention v Actual' Mismatch
Continues to be an Issue as Commitment to ITIL Grows Says
Hornbill
Evidence shows that while ITIL adoption is becoming a serious consideration for organisations that recognise the value of best practice, there is frequently a practical mismatch between intention and actual execution of the project, according to Hornbill Systems.
Evidence shows that while ITIL adoption is becoming a serious consideration for organisations that recognise the value of best practice, there is frequently a practical mismatch between intention and actual execution of the project, according to Hornbill Systems.
Hornbill's Supportworks is selected by
Buckinghamshire Hospitals' IT Service Desk to support NHS Patient
Care Systems
Buckinghamshire Hospitals NHS Trust has selected Hornbill Systems' Supportworks service management solution to support nearly 5000 users across its three hospital sites in Amersham, Stoke Mandeville and Wycombe. The 30+ strong IT team will use Supportworks to manage all incidents and service requests for the Trust, ranging from desktop and network support to clinical systems, as well as 'How do I' queries on all supported applications.
Buckinghamshire Hospitals NHS Trust has selected Hornbill Systems' Supportworks service management solution to support nearly 5000 users across its three hospital sites in Amersham, Stoke Mandeville and Wycombe. The 30+ strong IT team will use Supportworks to manage all incidents and service requests for the Trust, ranging from desktop and network support to clinical systems, as well as 'How do I' queries on all supported applications.
Hornbill Reports Successful Helpdesk & IT
Support Show and Announces Availability of Configuration Management
White Paper
Hornbill has reported another busy and successful Helpdesk and IT Support Show. The company ran presentations of the latest version of Supportworks throughout the three days, all of which were well attended. Around 2,000 people visited the Hornbill stand, and 15 happy delegates went away having won a TomTom handheld personal navigation device.
Hornbill has reported another busy and successful Helpdesk and IT Support Show. The company ran presentations of the latest version of Supportworks throughout the three days, all of which were well attended. Around 2,000 people visited the Hornbill stand, and 15 happy delegates went away having won a TomTom handheld personal navigation device.
Sevenoaks District Council Puts Priority on
Service with Hornbill's Supportworks Helpdesk Software
Sevenoaks District Council employs state of the art IT Service Desk system to ensure first class IT and telephone systems support to staff.
Sevenoaks District Council has invested in Hornbill's Supportworks to assist in providing helpdesk support to over 500 Users including councillors using the organisation's IT systems, telephone lines and mobile telephones.
Sevenoaks District Council employs state of the art IT Service Desk system to ensure first class IT and telephone systems support to staff.
Sevenoaks District Council has invested in Hornbill's Supportworks to assist in providing helpdesk support to over 500 Users including councillors using the organisation's IT systems, telephone lines and mobile telephones.
Flextech Television selects Hornbill's
Supportworks for four ITIL disciplines
Hornbill Systems, a leading provider of IT support and service management solutions, has supplied its Supportworks IT Service Desk platform to Flextech Television, the content division of Telewest Broadband. Hornbill's Supportworks is providing a combined platform for Incident, Problem, Change and Configuration management under ITIL guidelines.
Hornbill Systems, a leading provider of IT support and service management solutions, has supplied its Supportworks IT Service Desk platform to Flextech Television, the content division of Telewest Broadband. Hornbill's Supportworks is providing a combined platform for Incident, Problem, Change and Configuration management under ITIL guidelines.
Hornbill to Demonstrate latest version of
Supportworks, Including Configuration Management and Enhanced
Service Desk Solutions at HITSS
Hornbill shows continued commitment to Helpdesk industry with Platinum Sponsorship of the HDI Conference, Awards Dinner, Latest HDI Survey and White Paper.
Hornbill will be demonstrating the latest version of Supportworks which includes many enhancements which will make the system even faster to implement out-of-the-box and easier to use at the Helpdesk and IT Support Show.
Hornbill shows continued commitment to Helpdesk industry with Platinum Sponsorship of the HDI Conference, Awards Dinner, Latest HDI Survey and White Paper.
Hornbill will be demonstrating the latest version of Supportworks which includes many enhancements which will make the system even faster to implement out-of-the-box and easier to use at the Helpdesk and IT Support Show.
Hornbill Announces Continued Commitment to
PinkVERIFY™ ITIL Service Support Enhanced Status
Hornbill Systems, a leading supplier of IT Service Desk, Helpdesk and Customer Support solutions has today announced its continuing commitment to ITIL by welcoming changes made to Pink Elephant's PinkVerify™ programme and renewing its subscription to the programme.
Hornbill Systems, a leading supplier of IT Service Desk, Helpdesk and Customer Support solutions has today announced its continuing commitment to ITIL by welcoming changes made to Pink Elephant's PinkVerify™ programme and renewing its subscription to the programme.
OFFTEC Solutions & Jordan University of
Science and Technology to Set Up the Largest Wireless Campus in the
Middle East with Supportworks from Hornbill
OFFTEC IT Solutions was awarded a tender by the Jordan University of Science and Technology (JUST) for the establishment of the largest wireless university campus in the Middle East, and the first campus-wide wireless network in Jordan. The network, which will include a help desk solution provided by Hornbill, will cover the entire JUST campus of approximately 11km2, serving the university's 16,000 students.
OFFTEC IT Solutions was awarded a tender by the Jordan University of Science and Technology (JUST) for the establishment of the largest wireless university campus in the Middle East, and the first campus-wide wireless network in Jordan. The network, which will include a help desk solution provided by Hornbill, will cover the entire JUST campus of approximately 11km2, serving the university's 16,000 students.
Fraser Williams Commercial Systems
significantly improves business efficiency with Hornbill's
Supportworks
Fraser Williams Commercial Systems (FWCS), a provider of software solutions to large blue-chip organisations, are using Hornbill Systems' Supportworks service management solution to streamline its customer support services operation. FWCS' customer service team uses Supportworks to provide a 24/7 service with a single point of contact, for calls from clients located in the UK, Europe, Asia and the US.
Fraser Williams Commercial Systems (FWCS), a provider of software solutions to large blue-chip organisations, are using Hornbill Systems' Supportworks service management solution to streamline its customer support services operation. FWCS' customer service team uses Supportworks to provide a 24/7 service with a single point of contact, for calls from clients located in the UK, Europe, Asia and the US.
Hornbill Moves to Prestigious New Offices to
Accommodate Continued Growth
Hornbill Systems, a leading provider of IT support and service management solutions, has moved its UK headquarters to the Odyssey Business Park in Ruislip. This campus style office park, is located off the A40 Western Avenue, close to local tube and over-ground train stations. The company has moved to the larger and more prestigious offices to accommodate its continued expansion and growth, as the company expects to recruit a further 50 people over the next three years.
Hornbill Systems, a leading provider of IT support and service management solutions, has moved its UK headquarters to the Odyssey Business Park in Ruislip. This campus style office park, is located off the A40 Western Avenue, close to local tube and over-ground train stations. The company has moved to the larger and more prestigious offices to accommodate its continued expansion and growth, as the company expects to recruit a further 50 people over the next three years.
Aldwyck Housing Group is Right at Home with
Hornbill's Supportworks
Hornbill Systems, a leading provider of IT support and service management solutions, has supplied its Supportworks service management system to Aldwyck Housing Group. Aldwyck's IT team use Hornbill's solution to manage support calls from over 300 users throughout the Group, located at its head office and satellite locations in residential homes, as well as mobile staff working on-site with residents.
Hornbill Systems, a leading provider of IT support and service management solutions, has supplied its Supportworks service management system to Aldwyck Housing Group. Aldwyck's IT team use Hornbill's solution to manage support calls from over 300 users throughout the Group, located at its head office and satellite locations in residential homes, as well as mobile staff working on-site with residents.
Hornbill Celebrates Completion of its 10th
Year in Business and a Highly Successful 2005
Hornbill Systems, a leading provider of IT support and service management solutions, is moving its UK headquarters to larger and more prestigious offices to accommodate the company's continued expansion and growth.
Hornbill Systems, a leading provider of IT support and service management solutions, is moving its UK headquarters to larger and more prestigious offices to accommodate the company's continued expansion and growth.
Waveney District Council selects Hornbill's
Supportworks for IT helpdesk
Hornbill Systems, a leading provider of IT support and service management solutions, has supplied its Supportworks IT Service Desk platform to Waveney District Council. The Council's ICT helpdesk is the single point of contact for over 600 office-based employees, located at the Town Hall and satellite offices.
Hornbill Systems, a leading provider of IT support and service management solutions, has supplied its Supportworks IT Service Desk platform to Waveney District Council. The Council's ICT helpdesk is the single point of contact for over 600 office-based employees, located at the Town Hall and satellite offices.
Public Relations Contacts
Hornbill Service Management Limited
Catherine Staite
T. +44 (0) 208 582 8229
E. catherine.staite@hornbill.com
Catherine Staite
T. +44 (0) 208 582 8229
E. catherine.staite@hornbill.com
