Hornbill selected CRC for its extensive knowledge of Centennial and Hornbill products and its ability to create expanded business solutions for its customers. Harnessing CRC’s expertise, Hornbill’s Supportworks Enterprise Service Desk platform can now be fully integrated with Centennial Discovery to provide CRC and its clients with a single source of network asset data, detailing audit and procurement information.

CRC, a Platinum Integration Partner for Centennial Discovery, offers a range of services to clients ranging from asset management and auditing, lease and rental tracking to software and hardware asset management. The software management includes version control and license position (compliance and reconciliation) required for new ISO standards.

The helpdesk functionality within Supportworks complements Centennial Discovery’s system inventory and asset management capability and its cradle–to-grave history of change to enable helpdesk agents monitor activity on a network. Using the integrated solutions enables new software installations, the addition or removal of equipment and licensing requirements for each machine to be logged, both for auditing purposes and ongoing system management.

Tim Collis, Senior Account Manager of CRC Ltd commented: “Hornbill was the logical choice for CRC – it’s out of the box offering means that we can very quickly have a system up and running for clients. Holding asset data within Supportworks is a logical extension of carrying out an audit. We know that by incorporating Centennial asset data within Supportworks, we can rely on a single trusted source of asset information that is easily accessible when carrying out client audits and providing software asset management services.”

Gerry Sweeney, Managing Director of Hornbill said, “Appointing CRC one of Hornbill’s Strategic Solution providers underlines our commitment to provide easily integrated, scalable solutions that are quick to deploy within organisations. Using Supportworks, companies like CRC are able to maximise their investment further by extending their range of offerings to clients outside of the pure IT arena into other service areas like Facilities Management and HR.”

For more information about how Hornbill Systems and Supportworks has helped other customers, please visit www.hornbill.com


NOTES TO EDITORS
About CRC Limited
Established in 1994, CRC has operated as a limited company in its present form since 1995. Initially based on Managed Service Audits, since 1999 the company has increased its solutions offerings to include Help Desk, Remote Administration, Automatic Asset Data Capture, centralised Software Application Delivery and consultancy services supporting Asset Management.

In June 2003, Computer Research Consultants Ltd, IT Asset Management and Desktop Audit specialists and Rybrook Technology Ltd, a provider of IT Inventory compliance solutions, merged to become CRC (Computer Research Consultants ) Ltd. CRC Ltd lists among its clients PLC companies, police forces, motoring organisations, City of London Law Firms, and Merchant Banks.

It is located in two UK regional offices in Herefordshire and West London and has an office in Ireland.

For more information, please visit: www.crc-computeraudits.co.uk