Hornbill used Europe’s largest event for IT support, helpdesk and IT infrastructure management to officially launch our latest version of our flagship product Supportworks 7.0. Visitors to the Hornbill stand would have been shown how Supportworks enables organisations to automate business processes and provide first class customer service. Hornbill has packaged a number of applications designed for rapid deployment within any employee or customer service support environment as well as a broad range of Business, Consumer and Citizen Response service desks.

Hornbill’s foundation product, Supportworks ESP (Enterprise Support Platform) can address the individual requirements of multiple business units, significantly reducing costs by providing a consolidated Service Management solution.

The Hornbill team were kept busy throughout the duration of the event demonstrating the capabilities of the new version which incorporates some exciting new features including a new Visual Process Manager (VPM), a Visual Configuration Manager (VCM), enhanced report writing facilities and an integrated calendar for resource scheduling.

Both the VPM and VCM have been designed and developed as a result of research carried out, and comply with the objectives set out in the 'Child’s Play' initiative run by Hornbill’s core product development team. The initiative mandates the simplification of complex or technical jobs-to-be-done for users and administrators of the Supportworks products and solutions, ensuring that it is easy to get the best out of the products and solutions.

The new calendar functionality includes shared and personal calendars, enabling better time management of both people and facilities. Calendars within Supportworks feature day, week, and month planner views; Resource scheduling functions for call back notification and reporting; resource blocking and calendar based call assignments, all with automated reminders. The enhanced reporting facilities include an Expression Builder, a Graphical Query Builder and full support for multi-table queries.

To find out more about Supportworks Version 7.0, please click here