The contract, signed directly with Atos Origin includes the provision of software licenses for Hornbill's Supportworks ITSM product. The system will be used by up to 550 operations and IT support staff responsible for the planning, management and support of IT infrastructure for major sporting events. To underpin this provision, Hornbill will also be providing Atos Origin 24x7 extended system support during mission critical times.

As the worldwide IT partner to the International Olympic Committee, Atos Origin plans, coordinates and implements all IT operations and services required for the Olympic Games, supporting all activities from security and health services, to ticketing, accommodation, catering and transportation.

Atos Origin set high standards for their evaluation criteria as support management underpins the overall activities. The operation and selection criteria revolved around an emphasis on experienced service and support, proven and demonstrable multi-site solution deployments, the ability to respond and resolve issues quickly and to easily report on changing status, incidents and problems.

Patrick Bolger, Sales & Marketing Director at Hornbill, commenting on the contract, said, “This Atos Origin event management project requires strategic support to coordinate all those involved and Hornbill’s ability and proven experience with pan-European projects was, I believe, a key factor in our selection as Atos Origin’s partner.”

Hornbill has provided 200 concurrent licenses purely for pre-event planning and infrastructure build and this will rise to 550 licenses during the event. For rapid system and infrastructure management Supportworks has been integrated with LANDesk.