September 2002, London, England - Hornbill Systems Limited, an innovative provider of IT support and service management systems, has released details about how growth has expanded its training services.

The last two years have seen the company experience extraordinary growth. Extraordinary because Hornbill have defied economic realities and found in its Support-Works range of products an ability to compete with the traditional leaders of the mid-market and still offer exceptional value to all SMEs.

With demand growing so Hornbill's internal structure has had to change to cope with shifting customer demands. Gerry Sweeney, Managing Director of Hornbill, explains. "With our implementation and project consultants operating at close to 100% utilisation it is not an option to fulfil system and user training with this resource. Additionally as the Support-Works portfolio evolves so the range of training services increases, therefore we need to concentrate the correct resources at this area in order to satisfy customer demand."

Resources have now been realised. Archana Nath has joined as Hornbill's training officer. An MBA graduate with over five years experience of software training, Archana progressed into training from a career that started as a Lotus Notes developer. This led her into pre-sales, consultancy and training for Lotus Notes and E-commerce products. Her role currently encompasses development of training services and generation of supporting courseware for the current products but in time will also address areas such as application programming and service-based softskills. Hornbill recently expanded their office location and new areas in Argyle House now include a dedicated training area suitable for classroom-based training of up to 8 delegates or seminar sessions of 16 delegates. Details of all public training programmes are available from the company's website.

Concluded Sweeney, "Hornbill always strives to provide good value but value is not simply about providing competitive pricing it is also about ensuring that the customer experience goes beyond being merely satisfactory. We must deliver on time and to the requirements of the customer and we must ensure the customer has the knowledge to get maximum benefit from the system immediately. Because the sooner the customer is reaping the benefits of their investment the quicker true value is genuinely derived. Training guarantees the customer experience is fulfilled positively, effectively and that value is realised."

Press information from:
Amanda Chester
Hornbill Systems
Tel: 0208 582 8224
Email: amandac@hornbill.com

Or: John Bradshaw
JBPR
Tel: 01483 838331
Email: john.bradshaw@ntlworld.com