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| May 8, 2008
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IT Now Gets Seat On The Board, says Service Desk Research
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IT service departments twice as involved in business than five years ago, with 74% organisations measuring internal customer satisfaction rates.
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| Apr 23, 2008
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Waltham Forest Council Selects Hornbill's Supportworks to Meet ISO 20000 Standard
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Waltham Forest Council works towards goal of ISO 20000 standard for measurable service excellence with Hornbill's service management software. |
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| Apr 15, 2008
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Hornbill Gears Up for Future Growth with Senior Management Reorganisation and Appointment of New Client Services Director
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After record year for new business and profit, Hornbill accelerates growth with new senior management structure. |
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| Apr 8, 2008
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Dogs Trust Puts Trust in Hornbill's Supportworks Essentials for IT Service Desk.
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Growing organisation invests in help desk management software to support increasing numbers of users. |
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| Apr 8, 2008
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Hornbill Announces Fast-Track, Lower Cost of Ownership Helpdesk Solution with Supportworks Essentials.
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'Stepping stone' approach to supporting customer growth and ITIL adoption continues at Hornbill. |
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| Mar 26, 2008
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Towergate Partnership Selects Hornbill's Supportworks ITSM for Centralised IT Service Desk
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Fast expanding niche insurance provider invests in service infrastructure to support over 3500 staff across its UK operations. |
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| Mar 12, 2008
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Chubb Insurance Upgrades to Supportworks ITSM for International Service Desk
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Leading global insurance company adopts ITIL best practice.
Chubb Insurance Company of Europe (Chubb Insurance) has upgraded to Supportworks ITSM, the comprehensive ITIL-compatible service management software from Hornbill Systems. |
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| Feb 27, 2008
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IDBS Improves Global Helpdesk's Customer Service with Hornbill's Supportworks
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Leading provider of software solutions to Life Sciences industry increases customer satisfaction with improved call management and customer self-service. |
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| Feb 13, 2008
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Attenda Assures Clients of Premium Service with Hornbill's Supportworks ITSM
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Managed Services company’s IT team ensures business clients’ mission critical systems run smoothly with ITIL compatible service desk. |
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| Jan 30, 2008
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Hornbill Systems Expands with New Office Opening in Dallas
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Hornbill expands in US to meet increased market demand for IT service management solutions
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