A member of the Hornbill Group of companies, Hornbill Technologies Ltd engages in product research and development and new business incubation. Hornbill Technologies is currently focused on the development of its next-generation social-collaboration Enterprise Services Platform. It is also the service providers for Hornbill's SaaS, APaaS and PaaS services to Hornbill's customers, other companies in the Hornbill Group along with Hornbill's partner ecosystem. One of Hornbill Technologies' mainstays is the Supportworks ESP which is the underlying platform for the award winning and global market leading Supportworks service desk software. Supportworks is used by customers around the world for any IT Service Management, Customer Service or Business Support requirement.
Gerry SweeneyFounder, Group CEO & CTO of Hornbill Technologies
Gerry founded Hornbill in 1995 and has been responsible for the
architecture, design and planning of the products and technologies
that form the core of Hornbill's solutions today. He has led the
company through continuous year on year growth and profitability,
expanding its operations to North America in 2004 and Asia in
Gerry has over 20 years experience in the IT service and support industry, fifteen years of which has been software related. Prior to his time at Hornbill, Gerry held various positions as consultant, IT & Helpdesk Manager, software and electronics engineering, gaining significant technical and commercial experience with many aspects of IT operations, global infrastructure, application development and emerging technologies.
Paul DavisDevelopment Manager
Paul is responsible for software development at Hornbill
Technologies which include our flagship Enterprise Support
Platform, our own documentation systems and our corporate web site.
Alongside product delivery, he is focused on improving team
performance and product quality through the CMMI process
Paul brought 20 years experience developing and delivering mission-critical software solutions when joining Hornbill in 2009 from Aspect Software, a global provider of unified communications and collaboration services and software. In addition to 10 years in management roles leading international development projects and teams, Paul has also held positions as Product Manager and Principal Engineer.
Dr. Paul BocaQuality Engineering Manager
Paul graduated from Queen Mary, University of London with a PhD
in Computer Science, specializing in the field of program
correctness. He began his career as a software research scientist
at Sharp Laboratories in Oxford, researching and developing tools
for compiling C/C++ code to hardware. Paul continued this work at
an SME before moving into a technical management role at
Programming Research Ltd., responsible for delivery and quality of
their static analysis tools for coding standard enforcement and bug
catching. In 2009, he joined Hornbill as Quality Engineering
Manager, tasked with driving and implementing quality initiatives
throughout the platform development group.
Paul has had a long standing interest in producing correct software and promotes good practice to a wider audience through a series of seminars he helps organize. He co-edited a book based on the seminars, which was published in 2010 by Springer.
When Paul is not thinking about software quality and defect prevention, he enjoys running.