Hornbill: Hornbill Service Management

Frank McIlroy

CEO Hornbill Service Management Ltd.

Frank joined Hornbill in 2010, taking responsibility for all operational and development aspects of the company's service management applications.

Frank has over 25 years' experience in the IT sector having graduated through sales, sales management and general management in the UK and across EMEA. Prior to joining Hornbill, Frank worked at some of the world's largest software houses including Oracle, BEA, Progress Software and Computer Associates (CA).

Lindsey Gill

Chief Financial Officer

Lindsey joined Hornbill in 2007 and takes responsibility for Hornbill's finance, legal and Human Resource functions globally and contributes to Hornbill's operations, executive leadership and strategic planning activities.

Lindsey's industry career has been entirely focused in the enterprise business software and applications arena. In 1996 he joined the UK division of Great Plains Software as UK Finance Director. When Microsoft acquired Great Plains in 2001 he was promoted to European Finance Director of Microsoft's Business Solutions Division managing a team of thirty people, and was instrumental in the integration of the European division of Great Plains and the company's systems into Microsoft's corporate infrastructure. In 2002 Lindsey joined Venture Capital backed Neverfail Group where he led the company's finance and IT teams and helped grow that business from zero to millions of dollars in just three years. Lindsey has considerable experience planning and executing major strategic activities including raising Venture Capital and debt funding, acquisitions, management buyouts, organisational restructuring and subsidiary development.

Lindsey was awarded a Bachelor of Science degree in Physics from London University in 1984. He became a member of the Institute of Chartered Accountants in England and Wales in 1992. Lindsey is a keen cyclist and is belatedly learning to ski and windsurf.

Damian Coyle

Sales Director

Damian joined Hornbill UK in May 2008. His role embraces direction of the new business and existing customer sales organisation for Hornbill Service Management in the UK & Ireland, inspiring the team to achieve dramatic growth in both new customer capture and account management.

Damian has considerable UK & International experience, including sales leadership roles in South Africa and more recently Silicon Valley, California. His previous companies include Progress Software, Guardian Edge Technologies and SAS Americas.

Doug Pollock

Client Services Director

Doug joined Hornbill in 2008 and is responsible for service delivery to Hornbill's global customers, encompassing solution implementation, product education and customer support. As part of the Hornbill management team Doug's focus is on efficient operations and on customer satisfaction.

Doug has been working within IT delivering customer solutions for over 22 years, across various technology and market industries. Doug was a key early member of Tertio and helped build the Systems and Service Management team over many years, delivering Enterprise-level IT service and business management solutions. Doug has also worked within the eBusiness market with BroadVision and ATG, providing eCommerce and self-service solutions. Prior to joining Hornbill, Doug worked within the eHealth market with Cambio Healthcare Systems providing patient management systems.

Patrick Bolger

Chief Evangelist

Patrick Bolger joined Hornbill in 1998 as Sales & Marketing Director and assumed the role of Chief Marketing Officer in 2008. In 2010, Patrick was appointed Chief Evangelist.

Patrick is dedicated to the communication of industry best practices, working closely with customers, industry associations and IT luminaries to identify trends and educate organizations on the opportunity associated with service excellence.

Patrick is an active contributor to a number of strategic groups and partnerships that influence the service management industry, including the Service Desk Institute (SDI), Help Desk Institute (HDI), IT Service Management Forum (itSMF), Service Futures Group and Federation Against Software Theft (FAST).

Patrick helps ensure that Hornbill's solutions adhere to industry best practice, supporting frameworks such as ITIL (IT Infrastructure Library). Patrick is a compelling and popular speaker at events worldwide and contributes to many industry publications.

Prior to Hornbill, Patrick was Technical Services Director for Integrated Digital Systems (IDS), where he was responsible for systems integration and technical consulting.

An industry veteran, Patrick has significant first-hand experience of the issues facing IT and is an influential and recognized authority in the service management arena.

Pete Summers

Chief Marketing Officer

Pete joined Hornbill in September 2010. As Chief Marketing Officer, Pete is responsible for the strategic direction and execution of global marketing programmes.

A Marketing Director with over 20 years of international experience in the technology sector, Pete previously held positions at Compuware, the most recent of which was Marketing Director for EMEA, as well as roles at Apertus Technology and BBN Technologies.