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| Senior Management Team |
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Gerry SweeneyChief Executive Officer
Gerry founded Hornbill Systems in 1995 and has been responsible for the architecture, design and planning of the products and technologies that form the core of Hornbill's solutions today. He has led the company through continuous year on year growth and profitability, expanding its operations to North America in 2004 and Asia in 2005.
Gerry has over 20 years experience in the IT service and support industry, fifteen years of which has been software related. Prior to his time at Hornbill, Gerry held various positions as consultant, IT & Helpdesk Manager, software and electronics engineering, gaining significant technical and commercial experience with many aspects of IT operations, global infrastructure, application development and emerging technologies.
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Doug PollockClient Services Director
Doug joined Hornbill in 2008 and is responsible for service delivery to Hornbill’s global customers, encompassing solution implementation, product education and customer support. As part of the Hornbill management team Doug’s focus is on efficient operations and on customer satisfaction.
Doug has been working within IT delivering customer solutions for over 22 years, across various technology and market industries. Doug was a key early member of Tertio and helped build the Systems and Service Management team over many years, delivering Enterprise-level IT service and business management solutions. Doug has also worked within the eBusiness market with BroadVision and ATG, providing eCommerce and self-service solutions. Prior to joining Hornbill, Doug worked within the eHealth market with Cambio Healthcare Systems providing patient management systems.
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Graham BrowneVP Sales EMEA
Graham joined Hornbill in 2003. His role embraces the creation and execution of sales strategies, direction & management of the sales organisation and responsibility for the expansion of the business throughout EMEA. He has a strong and lengthy understanding of the IT Service Management space; allied with an aptitude for appreciating market developments this ensures that customer requirements are incorporated in the strategic direction of Hornbill's Service Management offerings.
Prior to joining Hornbill, he was responsible for the EMEA operations of Fusion Business Solutions a provider of Service Management solutions. He also has more than 10 years' experience in the ERP & Business Intelligence software arena, including senior management roles for Kalamazoo & Tetra.
Graham has an MA in Economics from Cambridge University, and trained as a Chartered Accountant with Ernst & Young.
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Lindsey GillChief Financial Officer
Lindsey joined Hornbill in 2007 and takes responsibility for Hornbill's finance, legal and Human Resource functions globally and contributes to Hornbill's operations, executive leadership and strategic planning activities.
Lindsey's industry career has been entirely focused in the enterprise business software and applications arena. In 1996 he joined the UK division of Great Plains Software as UK Finance Director. When Microsoft acquired Great Plains in 2001 he was promoted to European Finance Director of Microsoft's Business Solutions Division managing a team of thirty people, and was instrumental in the integration of the European division of Great Plains and the company's systems into Microsoft's corporate infrastructure. In 2002 Lindsey joined Venture Capital backed Neverfail Group where he led the company's finance and IT teams and helped grow that business from zero to millions of dollars in just three years. Lindsey has considerable experience planning and executing major strategic activities including raising Venture Capital and debt funding, acquisitions, management buyouts, organisational restructuring and subsidiary development.
Lindsey was awarded a Bachelor of Science degree in Physics from London University in 1984. He became a member of the Institute of Chartered Accountants in England and Wales in 1992. Lindsey is a keen cyclist and is belatedly learning to ski and windsurf.
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Patrick BolgerChief Marketing Officer
Patrick Bolger joined Hornbill in 1998 as Sales & Marketing Director. In 2008 he was appointed Chief Marketing Officer. Patrick heads Hornbill's marketing function globally, with responsibility for the organisation's strategic, tactical and product marketing activities. Through his involvement and experience in the IT Service Management industry, he helps shape the direction of Hornbill's Service Management products.
Before joining Hornbill, Patrick was Technical Services Director for Integrated Digital Systems (IDS), where he was responsible for systems integration and technical consulting. Prior to this, Patrick was a director of Digitel, a specialist consulting organisation.
Patrick is involved with a number of strategic partnerships and groups that influence the Service Management industry, including the Help Desk Institute (HDI), Federation Against Software Theft (FAST), Service Futures Group and the IT Service Management Forum (itSMF). He is a popular speaker at international events and contributes opinion and editorial pieces to a number of industry publications.
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Thomas MackenzieNon-Executive Director
Tom has a strong background in finance, technology services, Management Buy Ins and growing technology businesses with over twenty five years' executive experience and ten years as a private investor. In 1993 he orchestrated the Management Buy In of Phoenix Computers, a computer services and sales company, growing sales from £2m to £20m. In 1997 Tom sold most of his interest in the company and since then has been an active private investor in the technology arena.
Prior to his investor activities, Tom held a number of senior and executive management roles for Reuters Television, Digital Computer Services and Phoenix Computers. Tom has been a non-executive director of Hornbill Systems since 1998.
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