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Description
Are you interested in working in the exciting area of cloud computing? Do you want to proactively hunt down problems and solve them before they are seen by customers? Do you enjoy automating processes? Do you think customers deserve excellence in the software they run and the infrastructure on which it runs? Do new technologies excite you? If you answered "yes" to all of the above, then the current opening at Hornbill Technologies may be the job for you.
We are looking to recruit a tech-savvy junior member of our Cloud Support team. You will either be a graduate or someone with relevant experience in a similar role, and will join our expanding team of talented and highly experienced engineers. The role, which is based at Hornbill's headquarters in Ruislip, includes medium term, one-to-one mentoring and support giving you an amazing career opportunity to work for a progressive technology company. To develop skills and attain real live experience in cloud systems development and live global operations, as well as software quality, integration and validation all under the watchful eye of seasoned and experienced professionals.
Duties and Responsibilities
•Writing scripts to deploy software on our cloud servers
•Contributing towards the development and deployment of proactive monitoring tools
•Providing customers with first-rate support, both by phone and by email
•Investigating and replicating customer issues
•Testing software prior to its deployment in the cloud
We pride ourselves on offering customers the very best level of
infrastructure support, 24-hours a day, 7 days a week 365 days a
year. The successful candidate would be expected to cover out of
hours support on a Rota basis once familiar with the systems.
Required Skills
•Familiarity with Linux
•Knowledge of one of more scripting languages
•Ability to create testplans
•Quality and customer focus running through your veins
•Good communication skills
•A can-do approach
•Good team player
•Capable of working independently as well as part of a team.
•Willingness and ability to learn new technologies
Desirable Skills
•Ability to troubleshoot server problems
•Knowledge of Windows server administration
•Knowledge of MySQL
•Knowledge of Apache
About Hornbill
Hornbill develops and markets Supportworks: platform technology and applications for IT Service Management and business helpdesks. Supportworks' service desk software is designed for rapid deployment within any IT or business support environment, including ITIL-compatible IT Service Management (ITSM), IT Helpdesk, Customer Service & Support, Human Resources and Facilities Management with the flexibility to build additional service desks at minimal extra cost.
Customers including Atos Origin, Toyota Motorsport, Buckinghamshire Hospitals NHS Trust, Kent County Council, Greggs, London School of Economics, Natural History Museum, Knight Frank, Comet, The National Archives, and Camelot benefit from Hornbill's unique 'Human Touch' approach to Service Management.
Hornbill was founded in 1995 and has offices in London, UK and Dallas, Texas. For more information about Hornbill's solutions please visit www.hornbill.com
