Industry Analysts

Hornbill works with a number of leading analysts of the Service Management industry.

		Enterprise Management Associates (EMA) says "Hornbill is a strong mid-tier service management vendor. Its flagship product, Hornbill SupportWorks ITSM, is a far-reaching solution supporting customers oriented around ITIL best practices, as well as those focused on the simpler goal of providing personal and quality services." Read EMA's review of Hornbill in full or summary
		Hornbill Systems is included in Gartner's 2008 "Magic Quadrant for the IT Service Desk" report under vendors offering products "... that provide excellent incident management and have features and functionality more suited for SMBs." Publication Date: 4 November 2008 ID Number: G00160687