Hornbill is dedicated to promoting the use of best practice processes and technology solutions for organisations providing customer service. As well as participating in many industry events, seminars, educational programs and promoting industry standards, Hornbill works with other industry groups and organisations that have the same aim.
Through advisory board membership, Hornbill is working with the SDI Europe as a strategic partner alongside a small number of other organisations. The strategic partnership is designed to influence the direction of the Service desk and IT Support profession, to raise the profile of the industry and people who work within it and to facilitate the understanding of market needs and developments to help shape the future direction of the SDI.
Hornbill Service Management Limited is an industry member of The Federation Against Software Theft. FAST was set up in 1984 by the British Computer Society's Copyright Committee as the first software copyright organisation. Its first aims were to raise the awareness of software piracy and to lobby Parliament for changes in the Copyright Act of 1956 to reflect the needs of software authors and publishers. This campaign was successful, and FAST has since been able to influence other legislation that impacts on the proper safeguarding of software. The work of FAST in this area has directly affected the way that software copyright law and investigations are carried out in many other countries.
The itSMF is an independent and internationally-recognised forum for IT Service Management professionals. Since 1991, this not-for-profit organisation has been a prominent player in the on-going development and promotion of IT Service Management "best practice", standards and qualifications. As a member of the itSMF, Hornbill regularly attends membership events, obtaining valuable feedback from a wide variety of member organisations relating to the issues that they face when adopting best practice IT service management. This information is channeled through Hornbill's Product Management Group to ensure that Hornbill's products continue to address common problems and reflect market maturity. The itSMF now boasts over 2500 member companies and international itSMF Chapters in Australia, Austria, Belgium, Brazil, Canada, Denmark, France, Germany, Italy, Japan, Netherlands, Norway, Portugal, Romania, South Africa, Sweden, Switzerland and USA. Hornbill is official sponsor of itSMF UK 2010.
IT Service Management Forum USA (itSMF USA): itSMF USA is the
United States chapter of the ITSMF international organization which
has over 40 chapters. Based on the ITIL framework which was
developed in the 1980s, IT Service Management has expanded to
support and promote other Service Management frameworks such as
ISO20000, COBIT, BS17799, PRINCE2, Six Sigma and many others. itSMF
USA is a member driven organization organized in Local Interest
Groups (LIGs) and one Student-Special Interest Group (S-SIG)
located in over forty major metropolitan areas of the country and
many others are being started (see the Local Interest Groups
section for more information). Since our beginning in 1997, the
itSMF USA has grown to become the premier IT Service Management
professional forum. We have continuously taken exciting steps in
professionalizing and expanding our capabilities and services for
our membership and 2008 promises to be our most exciting year
Vision: itSMF USA is the definitive & authoritative source for the advancement of IT Service Management Best Practices. Mission: itSMF USA is an independent, membership-oriented association dedicated to the advancement of IT Service Management best practices through knowledge sharing, educational and networking opportunities.